27/08/2026
Grateful experience. Promise Kept.
Customer's clutch is gone, badly slipping. We did our check and advise a new clutch with slave cylinder is needed.
We gave our quote and we also mentioned, our quote included a buffer for potential hiccups like seized bolt/nuts, so she is free to shop around and pick a shop that matches her budget the best. She replied, you have been taking care of my cars and my family's cars, i am happy to do this job at yours.
I'm grateful for the trust and i promised her that if actual time taken is less than what i quoted, i will reduce the labour amount.
So, another Clutch Job done! It was smoother than expected, and we honoured our word and reduce the bill. Glad that we got the job done and the customer save a little bit!
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