Spiffy - On-Demand Car Care

06/19/2026

Customer satisfaction, customer retention, and capacity all go hand in hand.
That's one of the topics Jim Sabino of All American Ford touched on during the Fixed Ops Roundtable mobile service panel hosted at Paragon Honda.

Mobile service creates a more convenient experience for customers, which leads to higher satisfaction and stronger retention. At the same time, it gives dealers a way to add capacity without the cost of expanding brick and mortar.

For many stores, the next opportunity for growth isn't building more bays. It's bringing those bays to the customer.

06/18/2026

One thing that's easy to underestimate in mobile service is how much the van itself matters.

After millions of services, one thing has become clear: consistency matters. When every part has a place and every van is laid out the same way, technicians can focus less on the workspace and more on the work itself.

The little things matter. A consistent setup creates a better experience for technicians and helps deliver a more consistent experience for customers.

In the end, the best mobile operations are built around the people doing the work.

06/16/2026

Two upfit facilities. One mission.

Today marks an exciting milestone with the opening of our new Las Vegas upfit facility.

What started with a vision to help dealers deliver service differently has continued to grow, and this expansion is another step forward.

More vans. More capacity. More opportunities for dealerships to meet customers where they are.

And we're just getting started.

06/15/2026

“Standardization” can sound like corporate jargon.

In mobile service, it is very practical.

It means the customer knows what to expect.
The technician knows how the van is configured.
The service team knows how appointments are scheduled.
The dealer knows how performance is measured.
The OEM knows what is actually happening in the field.

As mobile service moves from individual dealer innovation to broader program strategy, standardization becomes more important.

Our latest blog breaks down what standardized mobile service really means and why it matters for dealers, OEMs, and field teams.

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Discover why standardization is critical to scaling mobile service, improving customer experience, and driving operational success.

06/11/2026

Convenience isn't a perk anymore. It's what customers expect.

The dealerships winning today understand a simple truth:

Customers will pay for convenience when it saves them time, eliminates friction, and makes service easier.

But convenience isn't just about offering mobile service. It's about delivering a seamless experience from scheduling to service completion. Dealerships that build convenience into every step of the customer journey create stronger loyalty, higher retention, and a competitive advantage that's hard to replicate.

In our latest blog, Karl Murphy breaks down the convenience premium and why customers consistently choose businesses that make life easier—even when it costs more.

🔗 https://hubs.ly/Q04l23sp0

After 4M+ services, one truth holds: people pay a premium for convenience. The data behind the convenience economy and what it means for your business.

06/10/2026

One of the biggest surprises in mobile service growth isn't dispatching.

It's information overload.

In this clip, Grant Miles of Cavender Grande Ford talks about how the challenge wasn't getting vans on the road. It was creating enough awareness and putting the right processes in place to keep up with demand.

When one person is handling pickup and delivery, mobile appointments, and incoming calls, things can get overwhelming fast. Organization becomes the difference between controlled growth and complete chaos.

That's why scaling mobile service isn't just about adding more capacity.

It's about building the structure that allows you to actually support that growth.

06/08/2026

A lot of dealers have moved past the question of whether customers want mobile service.

They do.

The harder question is whether the dealership has the operational structure to support it once demand starts growing.

The next mobile service bottleneck is not always demand. More often, it is dispatch discipline, technician utilization, service mix, parts readiness, scheduling, and ownership inside the store.

Our latest blog breaks down why mobile service has to evolve from a launch initiative into a managed operating model.

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Mobile service demand is growing, but operations determine success. Learn how dealerships can improve efficiency, profitability, and scale.

06/01/2026

We are excited to welcome Stephen Jackson to Spiffy!

Stephen brings deep experience in automotive technology, OEM engagement, strategic partnerships, enterprise sales, and business development.

As mobile service continues moving from dealer-level innovation to broader OEM and enterprise strategy, Stephen will help support Spiffy’s work with OEM partners and large-scale automotive programs.

His background across OEM relationships, digital service, inspection technology, workflow solutions, and enterprise growth makes him a strong addition to the team as we continue building the infrastructure behind scalable mobile service.

Welcome to Spiffy, Stephen!

Learn more in our latest blog: https://blog.getspiffy.com/spiffy-welcomes-stephen-jackson-as-vice-president-of-oem-partnerships

05/28/2026

Apple Tree Honda saw an opportunity to make service more convenient for customers — and built a mobile service program to do exactly that.

In this clip, Kelby Locke shares how Spiffy’s software, van upfit, and training helped bring their operation to life.

From real-time customer communication to a professionally built van that stands out on the road, mobile service is becoming a powerful extension of the dealership experience.

🎥 Watch the full video: https://hubs.ly/Q04j5X280

05/26/2026

What does it actually look like to launch dealership mobile service with Spiffy?

At Apple Tree Honda, Spiffy supported the mobile service launch from the ground up.

Our team was on-site helping with training, operational setup, technician workflows, customer service processes, and day-one readiness.

Mobile service success does not happen by accident.

It requires the right system, the right process, and the right launch support.

Spiffy helps dealerships launch, manage, and scale mobile service by combining digital servicing technology with hands-on operational support.

This is what partnership looks like in the field.