07/28/2026
FULL TIME EMPLOYMENT OPPORTUNITY
Job Title: Automotive Customer Representative
Location: Chicago, IL
Job Type: Full-Time
Our bustling Chicago auto repair garage is seeking a sharp, organized, and customer-focused individual to join our team as a Customer Representative. We’re looking for someone who loves people, can think fast, and is ready to keep our busy front counter running smoothly.
This role is the main hub of our shop’s communication—you are the vital link between our customers and our technicians on the shop floor.
What You'll Be Doing:
● Customer Communication: Be the friendly, knowledgeable face and voice of our shop. You’ll answer phones, schedule service appointments, and greet every customer who walks in.
● Service & Sales Advising: Listen to customers, understand their needs, and clearly explain recommended repair and maintenance services.
● Workflow Management: Partner closely with our service managers and technicians to coordinate job schedules, provide updates, and ensure efficient repair workflows.
● Administrative Support: Build detailed repair orders, manage billing, and maintain accurate customer records using our shop management software.
What We're Looking For:
● Excellent Communication: You can clearly explain complex service needs in simple terms and build strong rapport with people from all walks of life.
● Multi-Tasking Pro: You stay organized and energized in a high-density, fast-paced environment.
● Service-Oriented: You have a genuine drive to help customers and ensure they have a positive experience.
● Automotive Tech Interest (Required): You don't need to be a mechanic, but a base knowledge of automotive systems and a desire to learn is a must.
● Computer Literacy: Comfortable with scheduling, point-of-sale, and basic shop management software.
Please inquire with your resume by email.
[email protected]