09/09/2026
🚨 “PLEASE DON’T USE THE FUEL. IT’S GOT TO GET ME TO WORK ALL WEEK.”
Picture this: a garage has repaired an intermittent rattle that only happened on a particular stretch of road.
A suitable road test is needed to check the result.
At collection, the customer asks for no test drive. The tank is almost empty. Payday is four days away.
They’ve paid the bill. They aren’t being difficult—they’re counting every mile.
Now let’s play devil’s advocate… 😈
The garage shouldn’t claim a fix it hasn’t verified. But is asking someone for another tenner always the best way to solve the problem?
A — Cover a modest fuel top-up and agree the verification drive.
B — Explain the need and obtain approval for a customer-funded top-up.
C — Use an equally valid alternative check, if one genuinely exists.
D — Arrange completion of the road test later, without claiming full verification.
E — Clearly record that road verification remains outstanding and discuss the implications.
Would your garage treat that small amount of fuel as a cost—or part of looking after someone?