01/10/2026
🏆 AUGUST CITNOW VIDEO OF THE MONTH 🏆
A huge congratulations to Curtis Ashby, our August winner! 🎬👏
Curtis takes home the CitNow Video of the Month trophy — along with the all-important bragging rights! 🏆😎
But this competition is about more than just winning a trophy.
📹 Our CitNow videos play a really important role in the customer experience.
Customers want to know exactly what is happening with their vehicle. Being able to see the technician’s findings first-hand helps us be transparent, honest and clear about the work their vehicle may need. It gives customers confidence that the recommendations we make are based on what we have actually seen on their vehicle.
It also gives our technicians the opportunity to show their expertise, explain issues in a way customers can understand, and demonstrate the quality of work being carried out.
🔍 And the quality control matters too.
By regularly reviewing CitNow videos, we can make sure our technicians are keeping up to date with the standards and expectations we set. It helps us continually improve the quality and consistency of the videos we send to customers.m
Ultimately, it all comes back to one thing:
Keeping our customers informed, building trust and delivering a great experience. 🤝
Well done Curtis — thoroughly deserved! 👏
