08/10/2026
The Record-Holding Database Adjustments.
While standard inquiry resolutions typically yield targeted adjustments (ranging from minor clip additions to
minor trim updates of 0.5 to 1.5 hours), certain landmark submissions completely overhauled database parameters.
The True Numerical King: DEG Inquiry No. 1695 (The Dodge Caravan Case) Submitted by shop owner Mark Cobb, this ticket holds the all-time record for the largest individual raw labor hour increase in DEG history.
• The Vehicle Component: Rear body panel / liftgate opening lower rear structure on a 2009 Dodge Caravan.
• The Problem: The baseline estimating software provided an extremely low labor allowance, treating the structural component as a basic, isolated cosmetic panel swap.
• The Resolution: Following Cobb's comprehensive technical submission, the Information Provider conducted an extensive review against factory specifications. They realized they had completely omitted the complex, multi-layered unibody structural teardown, extensive factory weld-seam drilling, and extensive sectioning mandated by Chrysler's official OEM repair procedures. As a result, they sky-rocketed the labor allocation from 4 hours all the way to 44 hours—a massive 40-hour increase.
Are you using data that is wrong about 50% of the time?
DEG Total Processed Inquiries: The DEG has processed over 41,000 unique data inquiries submitted by collision industry professionals.
• Verified Database Errors Found: Out of those submissions, more than 20,000 unique errors, omissions, and inaccuracies have been formally identified and corrected in the databases.
The more you learn, the more you know, the more you research, the more you learn, the more you control your own business.
The Database Enhancement Gateway (DEG) helps improve the information in collision repair estimates through your feedback about vehicle-specific errors, omissions, and inaccuracies in the database and labor times.