05/23/2026
We received great feedback!
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❝This is a review of service I had performed at Fred Beans of Washington. My car is a 2003 Thunderbird. Being 23 years old, and not a whole lot of them made, parts are not always readily available.My T-bird was diagnosed with a bad PCM. Its always a good idea to purchase new parts, and Fred Beans tried, but the part was not available. So, it was recommended that the PCM get sent out for a rebuild to a place Fred Beans had used multiple times in the past.This is where things initially went very wrong. After the rebuild shop had my PCM for a few weeks, they contacted Fred Beans and said they were going out of business and would send return the PCM. Which they never did, making my car undriveable.At this point, I met with Grant, the service manager, and Dan, the general manager to discuss next steps. They promised to call me weekly to provide updates, which Grant did. I cant possibly provide all the details here, the review would be way too long. However, I will say that they went through more than one PCM from more than one source before finding one that worked as it should. The car is running perfectly now, and is a blast to drive, especially with the top down1Id specifically like to thank Grant, Dan, Debora, the service advisor, Michael, the technician who worked on my car, and the parts manager (not sure of his name), as well as anyone else why played a role in getting my car back on the road.Id point out that this is not a typical repair, and I would imagine 99% of the repairs they perform are routine. But when things go wrong, such as with this repair, they sure step up to the plate to make things right!Id highly recommend Fred Beans for service or repair, no matter how routine or non-routine it may be!❞
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John, Thank you for taking the time to lead this review. And we truly appreciate your understanding and patience while we worked through this together, this was truly a "unique one." Needless to say, we are very happy that this all worked out. Your review and kind words really do mean a lot. And thank you again for putting your trust in us here at Fred Beans Ford of Washington. I will make sure this gets passed along to the whole team. As this is a great example of sometimes it takes a whole team, working and communicating together, to fix just one car!( HA ) Many safe miles to you and your awesome Thunderbird. See you around my friend- Dan Lynch
