The store's founder, Robert Nelson, established his company on faith in Jesus Christ and excellent customer service. Today the Nelson Auto Group has grown to 5 locations that include dealerships in Tulsa, Oklahoma and Nashville, Tennessee. Nelson Mazda, Northeastern Oklahoma's exclusive Mazda dealership is located in beautiful south Tulsa. Nelson Mazda is called a “Retail Revolution” prototype dea
lership. The unique building colors and architecture sets our showroom apart from any other in Tulsa, putting Nelson Mazda at the forefront of every car buyers mind. Here at Nelson Mazda we have some strong beliefs about what the car buying experience should be, and that influences how we do business. First of all, we believe that buying a car should be as fun as owning one. Over the years, we have listened to our customers tell us why they continue to choose the Nelson difference so we decided to identify those core values that set us apart. Our 3 Core Values:
Speed – We work hard to ensure our customers are able to make the best use of their time while visiting our store. Our customers tell us when they visit our store they want to feel their time was spent in a productive manner whether it’s valuing their trade, test driving a new car or get their questions answered about financing options. Regardless, of the reason they visit we want to make sure we respect their time and cater to their needs. Transparency – We believe this core value is very important because it is connected to our value system of honesty, integrity and our commitment to doing the right thing every time! According to NADA the average consumer is spending 8.5 hours on the web researching (and shopping) before they ever contact a dealership. As a result, consumers are more educated about technology, equipment, pricing, financing options than ever before. At Nelson Mazda we embrace research and online shopping…..As a matter of fact WE ENCOURAGE IT! We believe that customers should never have to worry as to whether they go the best price – so we offer a BEST VALUE GUARNATEE, and in the event that you should find a lower price with the same benefits and options, we will refund 100% of the difference. Experience – We believe that buying a car is a very personal process that needs to be just right for each individual. We work very hard to ensure our customers have a great experience! Whether you are visiting our digital showroom, speaking with someone from our world class internet staff or working with one of our certified professional sales staff. Our hope is that EVERY customer will experience the “We’ll Make a Believer out of you” difference!
