08/25/2026
CUSTOMER CANCELS RENTAL — WHAT WENT WRONG? 🤔
A customer reserved my 20-foot enclosed trailer two weeks in advance for a multiple-day rental.
When they arrived, they kept making comments that maybe the trailer was going to be too big for them.
They eventually decided to hook up and take it anyway.
About 10 minutes later, I get a phone call.
“This trailer just isn’t going to work for us. We’re bringing it back.”
They knew the size of the trailer beforehand, reserved it for two weeks, showed up, hooked up, and physically took the trailer off the lot.
So here’s the question for my fellow rental owners:
Would you give them a FULL refund, PARTIAL refund, or NO refund?
And at what point do you consider the rental officially started?
Once it’s reserved?
Once it’s hooked up?
Or once it leaves the lot?
Let me know how you’d handle it. 👇