01/15/2026
Another big MSO (multi shop organization) eats another MSO.
Most people at a glance see these big MSO's and think they are all over the place they must do a really good job. MSO's are nothing more than investment firms that pour money into the industry to gooble up as many shops as they can. They build, invest and buy up in hopes of selling later down the road.
Well they must be great at what they do, otherwise they wouldn't be able to set up quickly and add so many shops. The truth is they sign major deals with Insurance Companies so they are constantly flooded with contracted work. Those contracts are called DRP's. There is not a single DRP contract out there that benefits a body shop completely. We have conceded on something to earn that contract. Maybe its only raising our rates at certain times, or not charging storage in a total loss claim. We have agreed to something in order to make that deal beneficial to both parties.
They help us by faster claim processing and recommending claims to the shop and we get more work. Currently we have only 2 DRP's at our shop. I could have quite a bit more if I wanted, but most DRP's cost you the customer. These shops help sell cheap repairs to your car and don't keep you informed of what they are doing. They tell you cheap imitation parts are just as good as OEM. They repair structures of cars that should be replaced. They take shortcuts that quite frankly could get you killed in the event of a second impact. Insurance companies steer work into those shops by making these kinds of threats. "We don't have an agreement with them so it may cost you money out of pocket if we don't agree with the repair." They want you to take it to that DRP because if they decline the repair good chance the shop will just do what they said and not even notify you.
If your insurance company has ever pressured you into a shop and you think something is off the repair, bring it by our shop. I will be happy to take a look at it without cost to you. We have served Robertson County for over 13 years and we want to continue to serve you. If we can help in anyway don't hesitate to reach out and let us know.
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