06/21/2024
We wanted to give you guys a couple updates and apologize for the delays as we did not expect them to be involved as they were.
First thing, some of you have asked about the double sided tape. Probably it wasn't included, for this sale it is. That way you have exactly what works and the correct length.
The delays unbeknownst to us and apparently many businesses PayPal started doing "routine account holds" for various reasons, some that makes sense and are reasonable. It is the process, information required, insane timeline, information input, and lastly the absolute lack of understanding or caring about something so important to both sides that is displeasing.
Other people/business owners likely know PayPal is about the only payment intermediary that buyers (customers) will accept making it somewhat of a monopoly that can be frustrating at times. Again we are very sorry for the delay as we kept feeling it was going to be resolved and PayPal would deny again.
We are currently answering/replying to all inquiries and questions during a move (thank god hotspots are good now) so bear with we appreciate so much!
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For fellow PayPal Business/Users I'm going to share some new and disobliging things from this new policy. Definitely read the article from them here.
https://www.paypal.com/us/brc/article/funds-availability
In the article below you'll see the things that make a business owner that's been with them 5+ years and 10 years in the private sector! So when they held 100% of funds asking for an explanation of the business and product being sold, it was insanely frustrating that informing and validating it was the same (most commonly sold) product and business practices, policies, and procedures had not changed they did nothing to help or recommend how to resolve or really expedite the issue without massively changing our process or basically lying to our customers.
As it seems to be a new phone policy customer service was very under unprepared. After hours and 4 different representatives I finally found someone I could clearly understand and that could also assist moderately. When finally a manger was needed for clearance I was advised they would call me with 3 business days. No callback number or time, no voicemail was left, I'm not sure if they ever even called!
They only give you 200 characters, that's only a paragraph, to explain your fulfillment process repeatedly for orders that all have the same product. The craziest part was I had to explain the process and upload 4 pictures for over a dozen separate orders before their website would kick me out for inactivity after 5 minutes! Their site would not save or hold any information on individual orders that you filled out and uploaded photos into. The customer service people had zero answers or help for this, I literally just had to input a few words in a single picture to get through the process and get the information accepted. If you have any questions you're going through the same process, feel free to message us, we'll try to do best to help.
