10/22/2026
Usually my posts on here correlate to specific incidents we encounter…. So let’s get into it.
If customers had HALF an idea of how much we battle with SOME insurance companies to get their car fixed correctly, their minds would be blown. It’s an every day occurrence for us … we fight for our customers and their cars day in & out.
Today, we had two difference incidents that brought me to these thoughts:
First, a lady has been waiting on a certain company to make a decision for 2 weeks now about who is at fault. This sweet soul ended up giving Sarah & I both $20 for our kindness and willingness to fight for her & help her. She said we’re the only real help she’s had through the whole thing. That gesture was appreciated so much and the noticing how much we try to help. So THANK YOU 💕
Next, a different insurance company wanted to argue over a final supplement that was submitted a solid week ago. Car has been done & delivered back to the customer for a week. He cut $105 off of my final bill because I replaced her wheel with a remanufactured wheel instead of repairing it. A machined wheel that had a huge gouge in it. I’ve seen these so called repaired wheels, it’s not up to my standards… Not on a machined wheel. I’ve seen some painted wheels look terrible, much less machined. He was mad that I didn’t wait a WEEK for his approval, THEN proceed with what he wanted to do. Meanwhile I already had the car fixed & back to the owner.
This is only a fraction of the crap we deal with daily from these bullies that operate as insurance companies.
I say ALL that to say… next time you’re in need of collision repair, remember the small, independently owned shops like us are the ones that fight for you. Our name is on those repairs and I want to stand behind it proudly.
I also would like to add that not all the insurance companies are pathetic like this particular one today. A lot of times, it can be in the specific adjuster as well. Reach out to me for recommendations on the good ones 😉
