08/24/2022
Act as the liaison between our customers and service technicians. The ideal candidate will have superior customer service and communication skills. Also the candidate will be energetic and be able to adapt in a fast paced environment.
The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, conducting inspections, and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. Having an understanding of automotive technology and of the automotive industry is desired but not required.
***Paid Training will be provided and no automotive experience is required**
Service Advisor Responsibilities:
• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.
• Strong communication skills and personal skill is a must
