06/04/2025
john
E-mail:
[email protected]
I have a question about:
An existing order
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Agent's avatar
👋 Thanks for chatting in! My name is Rad Support, what brings you here today?
tax exempt
Agent's avatar
I am sorry, let me get you over to a live agent!
You have been transferred to: Erica A.
Hi! Thank you for contacting us. I'm Erica, willing to assist you today!
Hi John, I'll help you today regarding your tax exemption inquiries. Can you please share further details with me?
yesw
Thank you, may I know what you'd like to know, please?
we are a retailer and resell ,thus mean we are tax exempt
do you want my certifivcate from our state
I see, thank you for providing the details to me. Let me see how I can assist you with this. Is it okay to put you on hold for a minute or two?
In the meantime, may I confirm if you already placed an order with us?
its pending but im not gonna hit the buy button if im being charge sales tax
2025 exempt.jpg
Thank you for clarifying this to me, John. I know that tax exemption is an important matter. Upon checking here, If you’re a new customer looking to become a dealer, or an existing dealer needing to update paperwork or ask about tax exemption, please email [email protected]. Be sure to include your business license and tax ID if you're applying for dealer status. The team there will be happy to assist you with any questions or updates!
For future reference, you can also get the most up-to-date tracking information, print return tags, and invoices from our self-service portal here:https://orders.extremeterrain.com/
Please let me know if there is anything else I can help you with.
we are not a dealer for your product. And you can not charge us sales tax due to the fact we are not a dealer of yours
I totally get where you are coming from, John, and I do apologize if this was not properly communicated to you. Even if you're not a dealer, we’re still required to charge sales tax unless we have a valid tax exemption certificate on file. If you're tax-exempt, just send your documentation over to [email protected], and we’ll be happy to review and update your account. Let us know if you have any questions—we’re here to help!
i sent you our sales tax
As much as I want to help you out on this, John, this is not covered within my area of expertise. This matter should be communicated with our dealer's team. I do apologize, but I highly recommend that you please email them the necessary details.
Is there anything else I can help you with today?
no worries we sell parts all over the world as well as you do. I will post this conversation with our venders as well letting them know your response!
thanks for pushing a simple issues onto somebody else @ Extrerem
We will truly respect your decisions, John. Please accept my sincere apology if I couldn't process a tax exemption, as it's not within my area of expertise. I wish I could, but there's a right department that handles this matter. I hope for your kind understanding.
Just checking, are you still there?
your parts are avail from the manufacture! my venders and customer will she the cooperation you gave today being this is not in you department nor expertise
I totally understand where you’re coming from, and I’m really sorry for the frustration this policy may be causing. We definitely don’t want to make things difficult—we just have to follow state tax laws and company guidelines. That said, I’m here to help however I can and want to make this process as easy as possible for you. I’ll also make sure your feedback is passed along to the right team.
I promise at this end it will be passed along.!
I completely hear your frustration, John and I’m truly sorry this has been such a hassle. I know this isn’t the experience you were hoping for, and I really do wish I could change the policy for you. While we’re required to follow certain tax regulations, I want you to know your concerns are valid—and I’ve shared them with the appropriate team.
Please let me know if there's anything else that I can help you with.
Erica A @ Extreme Terrain have somebody who is the Expert in this subject call me @ 727-322-5959
media blast help us all,have a good day
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I completely understand your frustration, and I’m really sorry this has been such a difficult experience. I truly want to make sure you feel heard and supported. I'm afraid that I am only designed to chat, and I can't make outbound calls. But rest assured that your feedback will be sent to our management to improve our service.
Thank you for chatting with me today! We're always happy to help with anything you need. If you have any more questions or concerns, just restart the chat, and we'll promptly reconnect you with one of our agents
Erica A has closed the chat.
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call our office @ 727-322-5959,instend of blowing us off
Thank you for chatting with us today!
Anybody else have issuses with this company let me know ,Thanks,John
