08/31/2026
Quick heads up about our online scheduling!
All appointments submitted through our website are appointment requests, not guaranteed bookings. We have this noted directly above the calendar, but I wanted to explain why.
Our scheduling software sees every team member as available full time, even though we have part time help that may only work a couple days per month. That means the system can occasionally show an opening when our two full time guys are already tied up on a large project.
That’s exactly why we personally reach out after every request to confirm the date and make sure everything works before the appointment is officially scheduled.
We’re currently booking about 7 weeks out, so unfortunately we can’t hold requested dates indefinitely waiting for a response. If we reach out and don’t hear back, we’ll refund any deposit/payment and make the opening available to the next customer.
We know everyone’s time is valuable, and the goal of personally confirming appointments is actually to prevent scheduling issues, not create them.
Thank you to everyone keeping us this busy and trusting Five Star with your vehicles. We genuinely appreciate it!