J.T.I. Auto Repair is owned and operated by Jerry Macchia. Jerry is a long time resident of Pawling and has been in the automotive business for over 20 years. Auto Repair offers honest and professional automotive repair and maintenance services to the people of Pawling and the surrounding areas. Auto Repair is a certified Napa Auto Care Center, we are able to provide the benefits of an established
national entity while maintaining the personal touch of a locally owned business. We understand that your vehicle is a major investment, and that is why we care for each customer’s vehicle as if it were our own. As a NAPA AutoCare Center, we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge:
* To perform high quality diagnostic and repair service at a fair price using quality Napa parts
* To employ ASE certified technicians
* To be dedicated to customer satisfaction
* To exercise reasonable care for the customers property while in our possession
* To obtain prior authorization and provide a price estimate for work performed
* To provide a system for fair settlement of customer complaints should they occur
* To maintain the highest standards of our profession
* To uphold the integrity of all members of the NAPA AutoCare Program
