02/05/2026
Update: New Maintenance Service Policy
Iād like to take a moment to go over the updated policy for my maintenance service. First, I want to say thank you to my current maintenance membersāyour support is truly appreciated! I am also back on my feet after recovering from an illness, so I appreciate your patience with the timing of this post.
Since launching in 2023, our maintenance community has grown to over 20 members who value keeping their vehicles clean with a consistent schedule.
How The Service Works:
Members choose a 6-month or 12-month prepaid plan. This includes a monthly professional hand wash, interior/exterior glass cleaning, door jams, tire dressing, and wax as needed. This service is offered only after a full detail service to enure I am maintaining my work
New Policy: Effective January 1, 2026
To ensure the business runs smoothly for everyone, I am implementing the following:
Forfeiture of Appointments: A total of two missed or unscheduled appointments will result in the forfeiture of that month's service. No refunds will be issued for missed slots. Please note: this is not two per month, it is two total allowed then forfeiture will occur for any future missed or unscheduled appointments.
Why This is Changing
When I book your maintenance, I reserve a specific time slot just for you and decline other potential bookings. When a member doesnāt show up or respond, it results in a lost workday that is difficult to fill at the last minute. Additionally, some memberships have been extended well beyond their agreed-upon timeframe, in some cases double, which is no longer sustainable.
How Iām Helping You Stay on Track
I want you to get the full value of what youāve paid for! To help prevent missed appointments, Iāve implemented the following:
Immediate Scheduling: I will set your next appointment date immediately upon vehicle pickup. Some members do not know their schedule ahead of time so more accommodations are made
Reminders: I will send reminders leading up to your date to ensure it stays on your radar.
My goal is to be proactive and fair to all clients. I value your business and look forward to keeping your vehicles looking their best throughout 2026!
I hope this post clears up any confusion and is stated in a way of both understanding and proactiveness. I do not want someone to pre-pay for a service and lose the service without refund.
Lastly, I will have new brochures and ensure the conversations are made before signing up new member
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