07/31/2026
American Airlines delayed my flight, made me miss my connection, denied me a hotel, gave me a $12 food voucher, and called the police when I asked for a manager.
I was not headed on vacation.
I was trying to get to my dying grandma.
I eventually made it, but I only got about seven and a half hours with her before she passed. The night before, when I was supposed to be there, she was still somewhat conscious.
A delayed flight is an inconvenience until those hours are the last ones you will ever get with someone.
You can rebook a flight.
You cannot get that time back.
