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Impel Impel offers automotive dealers, OEMs, and third-party marketplaces the industry’s most advanced AI-powered customer lifecycle management platform.

Every missed call at your store has a price tag.A repair order that never gets booked. A customer who never hears back.O...
10/16/2026

Every missed call at your store has a price tag.

A repair order that never gets booked. A customer who never hears back.

One call feels like nothing. A month of them adds up to a number you may be surprised to see.

So we built the math for you: https://impel.pulse.ly/qvde3zboro

Auto Dealership Solution of the Year. 🏆Impel Sales AI just took home the title at the 2026 AutoTech Breakthrough Awards,...
10/15/2026

Auto Dealership Solution of the Year. 🏆

Impel Sales AI just took home the title at the 2026 AutoTech Breakthrough Awards, chosen from thousands of nominations worldwide.

Sales AI works every lead the moment it lands, reads intent in real time, and books the showroom appointment. When a shopper’s ready for a person, your rep steps in with the full story.

The dealers who held us to a higher standard, and the team that met it. This one’s yours.

https://autotechbreakthrough.pulse.ly/wvvk5obyqa

The customer who stopped coming in spends more than the one who never left.Across GM rooftops running Impel Service AI, ...
10/14/2026

The customer who stopped coming in spends more than the one who never left.

Across GM rooftops running Impel Service AI, a recovered customer's repair order averaged $900. The overall average was $587.

One dollar in five of service revenue came from someone who had lapsed or already declined the work. That's revenue that usually gets written off.

Service AI is turnkey and iMR approved for co-op reimbursement through GM's Dealer Digital Solutions program.

(GM dealer results, January through August 2026.)

See the Program https://impel.pulse.ly/cwkvnfm1mh

There's a question that tells you everything about a voice solution: Does it know the customer before it picks up?Most d...
10/13/2026

There's a question that tells you everything about a voice solution: Does it know the customer before it picks up?

Most don't. They start from zero. "What's your name? What vehicle? How can I help?"

Impel Voice AI pulls name, vehicle, and call history live from the DMS the moment the phone rings. Called yesterday about a dashboard light? It remembers.

Context isn't a feature. That's the whole point.

Uplevel Your Phones: https://impel.pulse.ly/birn16dxbz

The Labor Day bump never showed up.September 2026 vehicle sales landed at a 16.0M annual pace. Forecasters expected 16.3...
10/09/2026

The Labor Day bump never showed up.

September 2026 vehicle sales landed at a 16.0M annual pace. Forecasters expected 16.3M, per TD Economics.

Gas is up. Real wages are down. Financing costs are sticky.

The market isn't coming to save you. Your follow-up might.

Flat sales, larger stakes: work every lead or lose the month. https://impel.pulse.ly/joetnsth0m

Here's a question most service departments have never answered:How much revenue are you losing to unanswered calls every...
10/09/2026

Here's a question most service departments have never answered:
How much revenue are you losing to unanswered calls every month?

Not a guess. An actual number.

We built a calculator that does it in 30 seconds. Plug in your daily call volume. It does the math.

The number might surprise you. Or it might confirm what you already suspected.

Calculate Your Opportunity: https://impel.pulse.ly/gc02g10h8y

Sunday morning. A guy who bought a CX-50 three days earlier is standing at a gas pump that won't pump.He texts the deale...
10/08/2026

Sunday morning. A guy who bought a CX-50 three days earlier is standing at a gas pump that won't pump.

He texts the dealership asking for step-by-step help refueling his new car.

He wasn't a lead. He wasn't a service ticket. He was already sold, and nobody would have blamed the store for missing that text on a Sunday.

The dealer, through the power of Impel AI, walked him through it. Fuel door, cap, nozzle, and what to do if the pump still doesn't turn on.

That's the difference between closing a sale and keeping a customer. That one's on our new Conversation Examples resource page. So are plenty more: https://impel.pulse.ly/ppqmoztbkx

In a dealership, the job has always been learned by doing, through the low-value tasks a rookie grinds through to become...
10/07/2026

In a dealership, the job has always been learned by doing, through the low-value tasks a rookie grinds through to become an operator.

So if AI handles those tasks, how does the next rookie become a pro?

It's the honest question under every AI conversation in a dealership, and the answer isn't a foregone conclusion. The same AI that can erase the apprenticeship can just as easily teach it.

Michael Quigley's, latest on how AI can raise the floor without sawing off the rung: https://impel.pulse.ly/xjsginxv93

Your team went home at six. The shopper started looking at nine.Across GM rooftops running Impel Sales AI, 44% of the ap...
10/06/2026

Your team went home at six. The shopper started looking at nine.

Across GM rooftops running Impel Sales AI, 44% of the appointments the AI set were booked after hours. And 35% of every lead it engaged, it engaged after close.

Those aren't leads your team missed. They're leads nobody was there for.

Sales AI is turnkey and iMR approved for co-op reimbursement through GM's Dealer Digital Solutions program.

(GM dealer results, January through August 2026.)

See the Program https://impel.pulse.ly/anrh8hmo8i

Impel Voice AI just got a major upgrade.Every inbound service call answered live. Appointments booked on the spot. Routi...
10/05/2026

Impel Voice AI just got a major upgrade.

Every inbound service call answered live. Appointments booked on the spot. Routine questions handled from your AI Knowledge Bank. Calls that drop mid-booking? Finished over text.

And here's the part that changes everything: the AI pulls the caller's name, vehicle, and history from the DMS before it picks up.

No "who am I speaking with?" No starting over. Context, not a script.

Rethink Your Phones: https://impel.pulse.ly/wubrk2jnj9

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