06/08/2026
We had a customer share an experience with us this week that we feel everyone should know about.
After receiving a photo estimate, they were told that if they chose a repair shop outside of the insurance company's preferred network, they could be responsible for additional repair costs.
Naturally, that made the customer feel like they couldn't use the repair shop they wanted.
Here's what we want our community to know:
π **You have the right to choose where your vehicle is repaired.**
Photo estimates are only a preliminary estimate based on visible damage. Once a vehicle is disassembled, additional damage is often discovered. This is completely normal in collision repair, and supplements are submitted to the insurance company every day.
At Estes Collision, we work directly with all insurance companies to document hidden damage, submit supplements, provide supporting photos and repair documentation, and advocate for the repairs your vehicle needs.
In most cases, customers are not writing checks for legitimate collision-related damage discovered during the repair process. That's what the insurance claim process is designed to address.
Most importantly, choosing Estes Collision does not mean you're on your own. We handle the communication, documentation, and supplement process so you don't have to battle the insurance company yourself.
If you've been told that choosing an independent repair facility could cost you more, don't be afraid to ask questions.
An insurance company can recommend a shop, but the decision is ultimately yours.
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You have the right to choose your repair facility.
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We work with insurance companies every day.
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We handle the supplement process.
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We fight for proper repairs.
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We keep you informed every step of the way.
Your vehicle belongs to you.
Your insurance policy belongs to you.
**The choice of repair shop belongs to you.**
β Estes Collision
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