09/13/2026
Glass Doctor of Southern Illinois
Service Coordinator & Scheduling Specialist
Full-time · Southern Illinois · In-office
Glass Doctor of Southern Illinois is a locally owned auto and flat glass company serving
customers across the region. When someone's windshield gets cracked or a window breaks,
they call us — and we take care of it. We're looking for the right person to be the first voice
they hear.
This is a phone-forward role. You'll handle inbound calls, schedule jobs, walk customers
through the insurance process, and make sure every caller hangs up with an appointment on
the books. If you're calm under pressure, sharp on the phone, and good with people — we
want to talk to you.
WHAT YOU'LL DO
• Answer inbound calls and convert inquiries into scheduled appointments
• Help customers navigate the insurance claims process — we'll train you on this
• Coordinate job scheduling with our technicians
• Follow up on estimates and open leads
• Keep records accurate in our job management system
WHAT WE'RE LOOKING FOR
• Confident, friendly phone presence — this is the most important thing
• Organized and able to handle multiple calls and tasks at once
• Experience in customer service, scheduling, or a similar role
• Comfortable working in a fast-paced, small-team environment
• No glass experience required — we'll train the right person completely
WHAT WE OFFER
• Competitive pay based on experience
• Steady, consistent schedule — Monday through Friday
• Locally owned business — you're not a number here
• Room to grow as the company grows
To apply, send a brief note about yourself and why this role fits — no formal cover letter
needed. Email us at [email protected] and we'll reach out by phone to set up a time to
talk.
Glass Doctor of Southern Illinois ·
