08/17/2026
Automotive Repair Shop Terms of Service
Effective Date: August 17th, 2026
Shop Name: Million Mile Muffler
Address: 152 Depot Street, Manchester CTR, VT 05255
Phone: 802-362-2480
Email: [email protected]
1. Agreement to These Terms
By requesting or authorizing automotive repair, maintenance, inspection, diagnostic, or other services from Million Mile Muffler (“Shop,” “we,” “us,” or “our”), the customer (“Customer,” “you,” or “your”) agrees to these Terms of Service.
These terms apply to all vehicles brought to the Shop for service, whether owned, leased, financed, or otherwise in the Customer’s possession.
2. Estimates and Authorization
We will provide an estimate or description of recommended work when appropriate.
An estimate is not necessarily a final invoice. Additional problems may be discovered after diagnosis, disassembly, or during the repair process.
The Shop will obtain Customer authorization before performing repairs that exceed the applicable authorized amount, except where additional work is necessary to protect the vehicle from immediate damage or where otherwise permitted by applicable law.
Customer authorization may be provided in writing, electronically, by text message, email, phone, or other legally permitted means.
3. Diagnostic Services
Diagnostic services are intended to identify the cause or likely cause of a vehicle problem. A diagnostic charge covers the Shop’s time, equipment, testing, and expertise and is due whether or not the Customer chooses to proceed with the recommended repair.
A diagnosis does not guarantee that every existing or future problem with the vehicle will be identified.
4. Parts
Unless otherwise agreed, the Shop may use new, remanufactured, rebuilt, or aftermarket parts that are appropriate for the vehicle and repair.
If the Customer specifically requests original equipment manufacturer (OEM) parts, used parts, or a particular brand, the Customer must make that request before the repair is authorized.
Parts supplied by the Customer are installed at the Shop’s discretion and may be subject to additional limitations. The Shop is not responsible for defects, improper fit, premature failure, or other problems caused by Customer-supplied parts.
5. Parts and Labor Warranty
Warranty coverage for repairs and parts is limited to the specific warranty stated on the repair order or invoice.
Unless otherwise stated in writing, a warranty does not cover unrelated failures, pre-existing conditions, normal wear and tear, abuse, misuse, accidents, modifications, lack of maintenance, or failures caused by another component.
Third-party or manufacturer warranties may be subject to the terms and limitations established by the applicable manufacturer or supplier.
Nothing in these terms is intended to exclude or limit any warranty or consumer right that cannot legally be excluded or limited.
6. Wheel and Lug Nut Torque
When wheels are removed and reinstalled as part of a repair or service, the Shop will torque the wheel lug nuts according to the vehicle manufacturer’s specifications or the Shop’s applicable service procedures.
After the vehicle has been driven approximately 25–50 miles, the Customer is strongly advised to return to the Shop where the work was performed, or to another qualified repair facility of the Customer’s choice, to have the wheel lug nuts rechecked for proper torque.
The Customer is responsible for arranging and completing this follow-up torque check within the recommended mileage.
Failure to have the wheel lug nuts rechecked after approximately 25–50 miles may result in loose or improperly seated wheel fasteners, wheel damage, brake or suspension damage, or other vehicle damage.
To the maximum extent permitted by applicable law, the Shop is not responsible for repairs, damage, loss, or expenses resulting from the Customer’s failure to have the wheel lug nuts rechecked within the recommended 25–50 mile interval, except to the extent such damage was caused by the Shop’s own negligence, improper installation, or other liability that cannot legally be excluded or limited.
7. Vehicle Condition and Pre-Existing Damage
Customer is responsible for informing the Shop of known problems, modifications, special operating conditions, or other circumstances that may affect the vehicle or the requested repair.
The Shop is not responsible for pre-existing damage or conditions that were not caused by the Shop.
Vehicles may have existing scratches, dents, mechanical defects, electrical problems, warning lights, or other conditions unrelated to the requested service. We may document visible damage when the vehicle is received.
8. Additional Repairs
During inspection, diagnosis, or repair, the Shop may discover additional problems.
When practical and required by applicable law, we will notify the Customer and obtain authorization before performing additional work.
If the Customer declines recommended repairs, the Shop may document the declined work on the repair order.
9. Customer Responsibility for Vehicle Information
Customer agrees to provide accurate contact information and accurate information about the vehicle, including known symptoms and relevant repair history when available.
The Customer is responsible for removing valuables and personal property from the vehicle before service.
The Shop is not responsible for loss or damage to personal property left inside the vehicle, except to the extent required by applicable law.
10. Storage and Unclaimed Vehicles
Customer agrees to promptly retrieve the vehicle when notified that repairs are complete or that the Shop is unable to proceed with the requested work.
Vehicles left at the Shop after notice of completion, declined repairs, or termination of service may be subject to storage charges to the extent permitted by applicable law.
If a vehicle remains unclaimed, the Shop may exercise any lien, towing, storage, or other rights available under applicable law.
11. Payment
Payment is due when the vehicle is completed and ready for pickup unless other payment terms have been agreed to in writing.
The Shop accepts the following payment methods:
[Cash / Credit Card / Debit Card / Check / Financing / Other]
Returned payments, declined payments, or unpaid balances may be subject to lawful fees and collection costs.
The Customer remains responsible for all amounts legally owed for authorized services, parts, applicable taxes, and other disclosed charges.
12. Credit Card and Payment Disputes
Before initiating a payment dispute or chargeback, Customer agrees to contact the Shop so that the Shop has an opportunity to review and resolve the issue.
Nothing in this section prevents the Customer from exercising any rights provided by applicable law.
13. Subcontracted or Outside Services
The Shop may use qualified outside vendors or subcontractors when reasonably necessary or appropriate to complete a repair, including services such as machine work, alignment, towing, glass work, programming, specialty diagnostics, or other services.
Customer will be responsible for authorized charges associated with such services.
14. Test Drives
Customer authorizes reasonable test drives of the vehicle when necessary to diagnose, verify, or complete repairs.
Test drives may be performed by authorized Shop employees or service providers.
15. Performance and Repair Limitations
Automotive repairs cannot guarantee that a vehicle will have no future mechanical or electrical problems.
Repairing one component may reveal or place additional stress on another component, particularly in older, high-mileage, modified, or poorly maintained vehicles.
The Shop does not guarantee that a vehicle will remain operational for any particular period of time unless a specific written warranty expressly provides otherwise.
16. Vehicle Pickup
The Customer should inspect the vehicle promptly after pickup and notify the Shop of any concerns as soon as reasonably possible.
Any warranty claim or concern regarding completed work will be handled according to the applicable warranty terms and applicable law.
17. Changes to These Terms
The Shop may update these Terms of Service from time to time. The version in effect when the repair is authorized will generally apply to that repair, unless otherwise required by law.
18. Applicable Law
These Terms of Service will be interpreted under the laws applicable to the Shop’s location, except where applicable law requires otherwise.
If any provision of these terms is determined to be unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
