04/28/2022
𝗡𝗼𝘄 𝗛𝗶𝗿𝗶𝗻𝗴: 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗔𝗱𝘃𝗶𝘀𝗼𝗿
This is a hands-on position responsible for scheduling service work and selling additional needed service to customers. This is a fast paced environment with high expectations where you are rewarded for doing exceptional work. The Service Advisor is responsible for the following:
- Greet customers and answer service calls in a timely, friendly manner.
- Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a time line, and estimate the cost of repair.
- Conduct preliminary inspection of customer’s vehicle by lifting hood and visually assess for potential additional repairs needed.
- Test drive vehicles or refer to the test technician as necessary.
- Assign sequence numbers to each customer’s repair orders, obtain customer and vehicle data, establish customer’s payment method, and ensure all documents are accounted for and signed.
- Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO.
- Accomplish the forecast that has been established by management.
- Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus (if applicable).
- If additional work is needed, explain the details to customer, including the additional cost and time considerations.
- Follow all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.
- All other duties assigned.
