03/21/2026
This page has always been about growth…mine and yours. 😊
Some weeks reinforce why that matters.
This past week has been a tough one. There have been a lot of emotions, a lot of frustration and unfortunately, some conversations that went further than they should have.
I want to say this first..I understand why people get upset. When something happens to your RV or any possession, especially during a storm, it’s stressful. It’s unexpected. It can feel personal.
But here’s the part that needs to be understood just as clearly:
I go home to my family too. I have a daughter and a son. I show up every day and do my job to the best of my ability, and I take pride in taking care of people and their units. Being frustrated is one thing but how you treat people is another.
So here’s what this week reinforced for me and what I want to make very clear moving forward:
When you drop off a unit, I walk it with you.
We look at existing damage together.
We document it so there’s no confusion later.
When you sign your paperwork, I explain it.
That includes the part about liability.
That is not just a formality..it matters.
If damage is caused by the facility—something like equipment contact or a handling issue—that responsibility is the facility’s, and it should be made right.
But storms, hail, wind and other outside events are not something any dealership or service facility can control. That is why insurance exists.
Also..this is a working lot. Units are moved. Things shift. Even when I personally go out of my way to accommodate requests, I cannot guarantee what happens when I am not physically there or when other departments are operating.
That’s just reality.
So going forward, I’m going to be even more direct during check-in..not to be difficult, but to make sure there is zero confusion about expectations and responsibility.
Because at the end of the day, clarity upfront prevents frustration later.
I care about my customers. I care about doing things the right way. But I also believe in being honest about what I can control and what I can’t.
That’s how you protect both sides.