04/26/2025
Here's an example illustrating why our charges are what they are when we provide on-site services. Brief background: A customer attempted to repair their water heater, but was unsuccessful. They subsequently contacted me, and I replaced the water heater due to the damage caused by the customer's efforts. Upon turning on the gas supply to test the appliance, a sudden explosion occurred. Fortunately, I was approximately three feet away, which reduced the impact. Once my vision cleared, I observed that the water heater was functioning on gas, but there was a four-inch flame emanating from the crimped connection on the LP line. I extinguished the flame and informed the customer, who surprisingly acknowledged that something might have happened to the gas line while they were 'tinkering' with it. Notably, the customer did not disclose this information beforehand. Therefore, I kindly request that customers refrain from complaining about our charges when they have attempted to repair issues themselves and failed to disclose this information, thereby increasing the complexity and risks associated with our work.