01/12/2026
Dear JW Customers,
We would like to inform you of several service policy updates that will take effect in 2026.
Effective immediately, we will no longer accept customer-supplied parts or tires. All parts and tires used for service must be purchased directly through our shop to ensure quality, compatibility, and warranty coverage.
In addition, a card processing fee will be introduced for all credit and debit card transactions. As a family-owned business, rising operational and processing costs have made it increasingly difficult for us to continue absorbing these fees. This change will help us offset expenses and continue providing the level of service our customers expect. The fee will take effect at a later date, and we will provide advance notice with full details prior to implementation.
We appreciate your understanding and continued support. If you have any questions regarding these updates, please do not hesitate to contact us.
Thank you for choosing JW.
Sincerely,
The JW Team