01/05/2026
Customer states, I just bought the car it’s got 49k on it and the brake light is on plus I’m getting a wear sensor message .
We check the brakes it desperately needs rear brakes . We show the customer what it needs then I ask her are you turning your parking brake off ? She says what’s that and I show her . Poor lady didn’t know she had to turn them off and the sales guy never showed her . Unfortunately it’s a costly learning experience.