10/05/2025
New app technology is making glass claims easier, but it is deceiving when a customer uses it. Customers have been coming into the shop lately, saying they were not able to choose DJ's Auto Glass to perform the repairs. Looking into this, I was able to view a customer's claim on the app and witnessed that it is deceiving because there is a schedule button that is very obvious, but it goes directly to a nationwide glass company. The customer was able to choose DJ's only after they scrolled up to the next page and found a much smaller button that says 'choose another shop.' This has been an ongoing fight, and DJ's is very appreciative of our longtime customers and new ones who give good reviews and keep word of mouth alive. If you need to make a glass claim, please call us first to go through the process. DJ's is an approved auto glass repair facility for all insurance companies, and we perform the necessary ADAS recalibrations to the vehicle when a replacement is needed. Please share and comment if this has happened to you, so others will be educated that they have the right to choose any repair facility to perform their auto glass repair or replacement. DJ's thanks everyone for the support
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