10/13/2026
Yesterday, I experienced the WORST charging experience ever. It was at an Electrify America station in Pueblo. The Pueblo Tesla chargers were all in use, which is why I went to the EA site.
I have had the EA app for years, but when I tried it yesterday, it responded that my password was wrong. (It is stored in my Apple keychain, so it wasn't an error on my part.)
When you reset your password, EA sends an email so you can reset it. I never received the email. (Yes, I checked all junk folders.) I tried this several times but zero emails.
I called the Support line listed on a sticker on the charger. It asked if I was over 65. When I responded it went into some sort of promotional recording, saying I had won something. I wanted help, not a sales pitch, so I hung up and called back.
On the second call, when it asked about my age, I changed my response to skip the sales pitch. It again went into some sort of promotional recording, saying I had won something.
Now, I was pi**ed off.
On the third call, I got through to an AI. I wanted a human EA Support person and finally got one. He said he could reset my password and did so. Then he asked, "Did you receive an email?"
You've GOT to be kidding me.
HIS METHOD ALSO REQUIRED AN EMAIL TO ME TO RESET THE PASSWORD! Again, no email was received. He asked for my email address, which I provided. He said it matched their records and tried again. No email.
I gave up and left.
This morning I woke up and thought about how incredibly dumb the email approach was, so I went to the EA website, using my laptop and, after some digging, found their "Contact Us" page. A form pops up so you can tell them what you need. I entered the info and clicked on "Send."
The image shows what popped up next.
YOU HAVE GOT TO BE KIDDING ME, ELECTRIFY AMERICA.