08/18/2022
Service Advisor
Reports to: General Manager
Hours: Full-Time
Purpose & Objective:
The Service Advisor role is very important to the success of our business. The primary job of this position is selling customers the recommended services and repairs made by the technicians based on the customer’s needs, goals, and desires. This role also assists in the administrative and customer service aspects of the business.
Job Responsibilities and Duties:
Primary:
● Sales: Sell repairs and service to customers based on their needs goals and desires, using company guidelines and best practices.
Secondary:
● Customer Service: Assist customers by answering questions and inquiries over the phone, via email and in person.
● Administrative: Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts as needed under direction of manager.
● Other tasks: Fill in on tasks as needed to maintain the flow of the shop. Tasks could include moving and parking cars, checking out customers, picking up a part, or any other task that can be safely completed when needed.
Minimum Qualifications:
● Sales Experience: Must have at least 1 year experience in any sales role or demonstrate an ability to sell.
● Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
● Computer Knowledge: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.
● Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone.
● Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.
● Physical Demands:
○ Must be able to get into and out of various vehicles without assistance.
○ Must be able to drive a motor vehicle with passengers.
Job Type: Full-time
Benefits:
Health insurance
Paid vacation
Paid Holidays
Schedule:
10 hour shift
Monday to Friday
No weekends
Supplemental pay types:
Commission pay
License/Certification:
Driver's License (Required)
Work Location: One location
