06/02/2021
Jay's Auto Service, A Well Established Auto Service Facility in Catonsville has an immediate opening for a Professional Service Writer.
Service Advisor works as a liaison between the customer and the business; ensuring that the customer's needs are being met. This means that candidate must have automotive knowledge in order to sell and explain why repairs are needed, enjoy working with the public/good people skills and computer/keyboarding skills.
This position requires someone who is a self-starter, a strong leader, and someone that understands the importance of strong relationships with their customers.
The successful candidate should be dynamic, energetic, detail oriented and a multi tasker. He or she must be an excellent communicator, able to explain solutions to problems in a friendly manner.
JOB DESCRIPTION:
*Greet customers promptly when they arrive for service.
*Assess the customer's needs and conduct the appropriate consultation to meet/exceed those needs.
*Write Repair Order based on customer's needs.
*Coordinate the timely and accurate repair of the customer's vehicle.
*Perform above the department average in customer pay labor sales per RO, Hours/RO, ELR, ROs per day, and customer satisfaction.
*Conduct effective and prompt follow up with the customer throughout the service.
*Conduct effective and prompt follow up with the customer after the service.
*Provide memorable, personalized customer service.
*Conduct business and paperwork in compliance with company policy.
*Coordinate with technicians, guest services, porters, cashiers, and fellow service advisors. To ensure that repairs are efficient and follow up is prompt and accurate for every customer .
REQUIREMENTS:
* The Qualified Candidate will present Extreme Organizational skills
*Experience as a service advisor at a high-line automotive dealership (Must have at least 2 years of experience as an auto technician)
*Knowledge in all aspects of automotive repair and maintenance
*History for top performance in sales and customer satisfaction
*Fast learner
*Excellent written and verbal communication skills (Excellent customer service skills)
*Excellent interpersonal skills
*Excellent follow up skills
*Strong attention to detail
*Understanding of Manufacturers specifications
*MS office proficient
*Team player
*Computer literate
*Able to operate electronic diagnostic equipment
*Valid driver's license
*High School Diploma
*proper inquiries will be responded immediately.
If you are a career-oriented automotive service professional looking for a move up, this is a rare opportunity to be part of a family-owned organization.