Performance Administration Corp.

Performance Administration Corp. PAC provides the Automotive Industry with affordable customer retention solutions via Complimentary Performance Administration Corp.

is the largest provider of private label customer retention programs. As the pioneer of the every car Maintenance Included Strategy™, PAC understands that one size doesn’t fit all and custom builds solutions for more than 3,000 dealerships, dealer groups and service contract companies nationwide. Real-time customer retention technology is at the core of our maintenance programs, which also come eq

uipped with point-of-sale marketing, personalized welcome kits, and a Lost Opportunity Campaign™. A proven Plan, Connect, Grow™ process provides measurable results, drives sales growth and enables us to remain an industry leader. Our Dealer-Owned Maintenance Programs™ differ from manufacturer maintenance programs for three main reasons:

• Customization + Ownership Rights: Our maintenance programs allow franchise dealerships to dictate their own coverage and reimbursement rates as well as receive 100% of remaining reserve dollars for unused maintenance.

• Dealer-Owned Maintenance Programs™ are designed to work as a Customer Retention Plan: Customers can only service at your dealership or dealer group rather than any franchised dealership.

• We provide point-of-sale marketing, personalized welcome kits and service reminders to promote your dealership. As well as an extensive Customer Retention Database with tools to post claims, upload contracts, manage customer relationships, target customers who don’t return and measure retention growth with more than 50 statistical reporting features available on-the-fly. Wrap programs are also available to pair with manufacturer maintenance programs as a means to limit retention to the issuing dealership with additional or extended maintenance offerings. Each Maintenance Program Includes:
• "Why Buy Here" POS Laminates
• F&I Upgrade Laminates
• Customer Welcome Kits (welcome letter, program guide, key tags)
• Personalized Service Reminders (email, text message, postcard)
• Online Claims Processing
• Lost Opportunity Campaign
• Progress & Retention Monitoring
• Fraud Protection
• And more

For questions or to request a brief webinar presentation or technology demo please contact our Customer Retention Specialists at:

[email protected]
or call 800-405-3148

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Successful dealerships realize that in order to maximize their return on investment per customer, they must have a strategy to bring the current ones back. https://buff.ly/2x4NNUX

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You know how many cars you sold, but do you know your customer retention numbers? You need to calculate your customer retention rate. Here's how to do it. https://buff.ly/2UpGvF5

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10/27/2023

Getting a customer is sweet. Keeping that customer is even sweeter. Here's why it pays to focus on customers who don’t return. https://buff.ly/2WkQxGX

Automotive customer retention can save dealerships a great deal of money — not to mention the time not spent on chasing ...
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Automotive customer retention can save dealerships a great deal of money — not to mention the time not spent on chasing new customers. https://buff.ly/2STGh7I

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How is your dealership communication? We outline the three main pitfalls of dealership communication and what franchise auto dealerships can do about them. https://buff.ly/2UrfMrM

Preventative auto care and seasonal auto checkups have become less standard and more tailored to each individual car, ow...
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Preventative auto care and seasonal auto checkups have become less standard and more tailored to each individual car, owner, and driving style. https://buff.ly/2UATAe8

Address

4320 Fulton Drive NW
Canton, OH
44718

Opening Hours

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm

Telephone

+18004053148

Website

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