04/28/2026
From the Heart of Brian at Brownsdale Auto Body....
As the seasons change, people are getting boats out, kids ready for prom, starting careers, or enjoying time with their families. And now many customers are being pulled into situations they never asked for out-of-pocket costs, delays, paperwork, disputes, arbitration talk, and insurance confusion.
Think about that. You did not sign up for a fight. You just want your vehicle properly repaired and to move on with your life.
That is why I believe a lot of these issues should be handled right in our office, through our own administration, before they ever become your burden. Many of those other avenues should be last resorts, not the first move.
What happened to advocating for the customer? We have the knowledge, the experience, and the responsibility to help guide you through the process.
Our main goal is to safely and properly restore your vehicle for longevity and peace of mind. We do not want an insurance company telling us any different.
That is also why we are not on a direct repair program. We will not be dictated to take shortcuts. Period.
Sometimes there is no choice and costs may fall on the customer. I will not sugarcoat that. But when that happens, you deserve to know every avenue was exhausted first, every option was explored, and someone stood up for you along the way.
I am not an attorney. I am not a public adjuster. I am a business owner, and I chose to assist my customers. That mindset has been lost in too many places, and it needs to come back.
I am advocating, not negotiating. I educate, I empower, and I work to keep the stress off my customers while pushing the claim where it needs to go.
And once in a while, a customer will say, “Just restore it, I will pay the difference.” That kind of trust means everything, because it comes from knowing we fought for them before.
The day I stop fighting for my customers is the day I shut the doors.
Because word travels fast. People know who stands beside them and who does not.
This is not just about restoring vehicles. It is about trust, fairness, safety, and doing right by people when they need help most.
Brian Gerhart