08/27/2025
Just wanted to post something that kind of bugged me. Yesterday I got a 1 star google review from a person that was trying to contact us about doing some brake work. His review said that he had been calling for 3 days straight and even left a message but nobody called him back.
Now anyone that actually knows me or the shop I run, knows that it's just me and 2 guys here working. Unfortunately I can't answer the phone as much as I'd like to. I try to answer the phone messages twice a day at minimum. If you leave a message I will 100% call you back. What upset me about this person is that I know for sure I left a message with him if he did call me and leave a message for me to call him back. If you don't leave me a message then I won't call you back though, which is what I think happened here.
After looking at his profile of Google reviews I quickly realized that this person LOVES leaving 1 star reviews. 35 of his 45 reviews are 1 or 2 stars. What he doesn't realize is that his terrible review of a business that he's never actually worked with hurts me more that some big corporation that maybe doesn't even care about it's Google reviews.
I know we've been very busy and booked out longer than I like as of recently but I have been looking for a 3rd tech to help fix that issue. Unfortunately finding the right person has been challenging.
If you can't get to us by our land line text me here or on our text line (920-460-7648). I respond to every single message with in 24 hours(during the week). If you don't leave a message on my voicemail then I won't return your call, that seems like common sense but just wanted to reiterate that.
Thank for listening to this TED talk! πππ
Guy
Owner
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