09/06/2026
**OFFICIAL STATEMENT**
Ace Fuel is aware of a Facebook post circulating online alleging that water was present in unleaded fuel purchased from one of our stations, resulting in damage to a customer's motor vehicle.
As a company that values transparency and customer trust, we immediately conducted a thorough investigation upon learning of the allegation. Our inspection included testing the unleaded fuel and checking our storage systems. Based on the results of these tests, **no evidence of water contamination was found** in our unleaded fuel or storage facilities.
We also learned that the concerned customer had previously visited our station to raise the matter. We acknowledge that our staff on duty failed to properly escalate the concern to management. Consequently, the owners and management of Ace Fuel were not informed of the incident until the Facebook post came to our attention. We sincerely regret this lapse in our internal communication and are taking the necessary steps to strengthen our customer complaint handling procedures to ensure that all concerns are promptly reported and addressed.
Upon becoming aware of the Facebook post, we immediately responded by posting a public comment expressing our willingness to communicate directly with the concerned individual and to thoroughly investigate the matter. However, as the post was made anonymously, we have not been able to identify or directly contact the individual despite our sincere efforts. We remain open and ready to discuss the concern at any time.
Ace Fuel has always been committed to conducting business with honesty, fairness, and professionalism. The trust and confidence of our customers have been built over many years through our dedication to providing quality fuel products and dependable service. We take every customer concern seriously and believe that every complaint deserves a fair, objective, and thorough investigation.
We respectfully invite the concerned individual to contact us directly so that we may review all relevant information together, conduct any further necessary assessment, and work toward a fair and appropriate resolution.
To our valued customers, we thank you for your continued trust and support. Ace Fuel remains steadfast in upholding the highest standards of fuel quality, operational integrity, and customer service. We will continue to improve our processes to ensure that every customer concern is handled with the attention and professionalism it deserves.
**ACE FUEL MANAGEMENT**
