30/06/2026
📢 CUSTOMER ADVISORY – Protecting Honest Customers & Our Warranty System
At Leimera Lithium, we are committed to providing genuine, high-quality lithium batteries and honoring all legitimate warranty claims.
To protect both our valued customers and our business, every order undergoes a strict quality assurance process before shipment, including:
✅ Recording the battery's unique serial number
✅ Video documentation of the entire packing process
✅ Verification of the battery model, condition, and warranty before dispatch
✅ Secure packaging and sealing prior to shipment
These procedures ensure that every customer receives exactly what they ordered and allow us to verify every warranty claim fairly.
We would also like to remind everyone that all returns and warranty claims are carefully verified. Our documentation allows us to identify situations such as:
• Returning a battery different from the one originally shipped (serial number mismatch)
• Returning an older battery with an expired warranty instead of the purchased product
• Claims involving parcels that were already opened or whose contents may have been altered before documentation
For customers who experience a genuine issue, we kindly request that you record one continuous unboxing video before opening the parcel. Please make sure the video clearly shows:
• The shipping label
• The unopened package
• The contents as they are first removed
• The battery serial number
This helps us resolve legitimate warranty claims quickly and fairly.
Leimera Lithium will always stand behind genuine product defects and valid warranty claims. However, any attempt to substitute products, alter returned items, or submit fraudulent warranty claims will be identified through our serial number records and packaging documentation.
These procedures are not intended to inconvenience our customers—they are in place to protect honest buyers and preserve a fair warranty system for everyone.
Thank you for your continued trust and support.
Leimera Lithium
