30/04/2023
SHOULD YOU USE UBER?
Just three days ago, I interviewed a cab driver in one of our Nigerian campuses, asking him why he decided to go for self service instead of e-hailing platforms like Bolt and Uber. He paused, looked at me, his looks alternating between anger and pity, took several deep calming breaths before answering my question so fast I thought he was rapping. “See this my car”, he said, palming the dashboard of his neat but old year 2000 Nissan Primera, “na 300,000 I take buy am! Within 3 to 5 months, I do work my capital back, make profit sef! I don chop more than 5 to 6 times the capital for this motor since I buy am, and I dey proud say na my own hustle, nobody dey command or force me to do wetin I no wan do, if I charge you and you no way, you move, I carry the next person! I prefer my independence, but no be that be the only reason why. Make I tell you, my guy.. “ and he went on to open my eyes on several aspects of the e-hailing sector and how it affects drivers that I hadn’t previously thought about.
We’re zooming in on these points briefly
1. Lack of independence – you cannot set your own prices, you are used by the platform you work with and discarded when it gets rough because you
2. Suffer costs of repairs independently – the company doesn’t contribute a dime to helping you regardless of the faults incurred in service
3. Cost to start is wayyyy higher than self-ride – to get a Bolt standard car is not cheap, and even getting the car on hired purchase or balance n carry brings high interest margins and terms and conditions that just aren’t worth it. Sometimes, due to the terms or profit margins incurred, the driver ends up being a slave to either the platform or the owner or even both.
4. Cost to maintain the business and keep it running is high – due to ‘customer satisfaction ' being the keyword of these platforms, prattling to customer’s desires such as constant A/C being put on, car has to be constantly neat to please customers. Keeping the car in such conditions is not cheap!
5. Commission taken by platform per ride – for each passenger you take you pay the platform a set price, sometimes as high as 35% of total earnings. This means if you carried a passenger for #1,000, you automatically give the platform #350! That’s a whooping amount, being that they do nothing but provide a means for you to drive your vehicle. For those doing hired purchase, by the time you remove owner’s amount, that 650 will be somewhere near 450, and that’s also minus fuel and maintenance money, minus food allowance! New slavery!
6. Your earnings are somewhat controlled by your passengers – being that your passengers rate you, and this rating in turn affects your position and earnings, your wages are controlled by passenger whims, and not by your genuine driving ability.
7. Inability to cancel rides – some platforms penalize you for each ride you cancel, because you have annoyed customer, irrespective of the true situation. Also, if during the course of a ride, you discover that the road is unmotorable, you cannot turn back. It’s a case of you must finish what you started!
8. Security and life challenge – these platforms all appraise the drivers and scrutinize them well, but there’s no such security verification process for passengers. This has led to cases where drivers have been maimed, kidnapped or killed by criminals and their cars stolen.
When he finally paused for breath, I was at my junction, and it was then I realized we’d been talking so engrossed we hadn’t noticed how much time had passed. I smiled at him, and as he gasped for breath, I shook my head and wondered if ever a time would come when drivers would have a platform that actually listened to their complaints and was eager to help solve their problems, especially the security challenges aspect. Or maybe if they could use more affordable but safety oriented and guaranteed cars.
Maybe one day soon, we’ll see a driver and passenger oriented platform emerge. Till then, we remain,
Yours proudly,
Michael Adonis Daniel
M. A. D.,
BENIN CITY CAR DEPOT
B. C. C. D.