13/07/2026
# Travel Operations & Marketing Executive
**Company:** DMS Global Holiday Sdn. Bhd.
**Location:** Petaling Jaya, Selangor
# # Position Overview
DMS Global Holiday Sdn. Bhd. is looking for a responsible, motivated, and customer-focused **Female Travel Operations & Marketing Executive** to join our team.
The successful candidate will be responsible for handling daily travel operations, customer enquiries, sales activities, online business management, marketing support, and basic administrative/accounting tasks.
We are looking for someone with travel industry experience who is able to manage customers professionally, support sales growth, and handle daily business operations.
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# Job Responsibilities
# # 1. Travel Operations & Customer Service
* Handle daily travel operations and customer bookings.
* Respond to customer enquiries through WhatsApp, phone calls, email, and online channels.
* Prepare quotations, booking confirmations, invoices, and travel documents.
* Coordinate with customers, drivers, hotels, suppliers, and business partners.
* Arrange and monitor tour and transportation requirements.
* Follow up with customers to convert enquiries into confirmed bookings.
* Handle customer feedback and provide professional solutions.
* Ensure smooth service delivery and customer satisfaction.
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# # 2. Sales & Marketing Activities
* Conduct inbound and outbound marketing activities to generate new customers and sales opportunities.
* Follow up on leads and customer enquiries.
* Promote company travel services, packages, and transportation services.
* Assist in preparing promotional content and marketing campaigns.
* Maintain good relationships with customers and encourage repeat bookings.
* Identify potential business opportunities and support company growth.
* Achieve sales targets and contribute to business development.
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# # 3. Online Business Management
* Manage company online sales channels and business platforms.
* Create, update, and maintain travel products, packages, pricing, and availability.
* Monitor booking status and ensure information accuracy.
* Assist in improving online sales performance.
* Maintain professional presentation of company services online.
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# # 4. Accounts & Administrative Support
* Record daily company income and expenses.
* Maintain proper filing of invoices, receipts, and payment records.
* Assist with basic bookkeeping and accounting documentation.
* Prepare daily, weekly, and monthly operational summaries.
* Support management and accountant with required documents.
* Maintain organized office records and administrative files.
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# Requirements
* **Female candidates only.**
* Minimum **1 year working experience in travel agency, tour operator, transportation, or hospitality industry.**
* Experience handling travel bookings, quotations, customer enquiries, and travel arrangements.
* Strong customer service and sales mindset.
* Good communication skills in **English and Bahasa Malaysia**.
* Basic knowledge of accounting and financial record keeping.
* Proficient in Microsoft Office (Excel, Word, PowerPoint).
* Good organizational skills and attention to detail.
* Responsible, trustworthy, and able to work independently.
* Able to manage multiple tasks and meet deadlines.
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# Preferred Candidate Profile
* Experience in travel operations, tour sales, or customer service.
* Experience handling online business platforms or booking systems is an advantage.
* Knowledge of tourism products and destinations is preferred.
* Friendly, professional, and confident when communicating with customers.
* Positive attitude with willingness to learn.
* Able to work in a fast-paced travel environment.
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# Salary & Benefits
**Basic Salary:** RM2,000 per month
**Additional Benefits:**
* Sales commission based on successful bookings.
* Performance incentives.
* EPF, SOCSO, and EIS.
* Annual leave.
* Medical benefits.
* Career growth opportunities.
* Training and exposure in the tourism and transportation industry.
**Salary will be reviewed based on performance, sales contribution, and job responsibilities.**
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# Working Hours
**Monday – Friday:** 9:00 AM – 6:00 PM
**Saturday:** Half day (if required)
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# Work Location
Petaling Jaya, Selangor
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# How to Apply
Interested candidates are invited to submit their updated resume together with relevant working experience.
Please send your resume to:
**[[email protected]](mailto:[email protected])**
Only shortlisted candidates will be contacted for an interview.
