30/07/2025
Extremely Disappointed with Toyota India’s After-Sales Service
Customer Name: Rohit Khandelwal
Complaint Reference ID: [TCM0725230805]
Vehicle: Toyota Urban Cruiser Taisor
Date of Vehicle Delivery: 23 June 2025
Issue: Missing Accessories / Commitments not fulfilled post-delivery
Requested Resolution: Immediate fulfillment of committed items or appropriate compensation
I purchased a Toyota vehicle with high trust in the brand’s quality and service, but I’m deeply disappointed by the response I've received regarding a basic service issue.
🔧 Problem: A basic body part replacement (not accessories, not engine-related, just a normal body part) has been pending since 23rd June 2025.
Despite multiple follow-ups with customer care and visits to the dealership, Toyota has neither arranged the part nor given a proper timeline or explanation.
📞 My Call Log to Toyota (with durations):
(Showing just a few for reference, full log available on request)
24th June – 3:12 min
28th June – 2:55 min
3rd July – 4:47 min
9th July – 5:02 min
13th July – 6:30 min
17th July – 3:45 min
22nd July – 5:10 min
26th July – 4:25 min
🗓 As of 28th July 2025, there has been NO call, NO email, NO part delivered. Every time, the customer care just says, “Sir, we have escalated the complaint. Please be patient.”
🚫 This is not a discontinued model, and the part is supposed to be manufactured regularly in India. If Toyota really cared, it could’ve arranged it within 72 hours.
I am tired now and have no choice left but to escalate this matter publicly and legally. Toyota’s reputation is being hurt not by product quality but by such irresponsible after-sales service and mismanagement
🚖 Daily Travel Struggle – Added Financial & Mental Stress:
Due to Toyota's delay, I have been forced to rely on Ola, Uber, and local taxis for all travel needs for over a month. This has not only caused daily inconvenience but also significant out-of-pocket expenses, for which Toyota must take responsibility.
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❗My Final Stand:
As a loyal customer, I gave Toyota sufficient time to resolve this matter. Now, after 35+ days of total silence, I am left with no choice but to escalate this publicly and legally.
➡️ This is not just a service delay — it is a case of gross negligence, mental agony, and breach of post-sales responsibility.
Kindly treat this as my final communication before I initiate further steps via consumer court and social platforms.
