17/10/2024
Once Ratan tata was holding a weekly meeting with Tata Steel staff in Jamshedpur.
A worker took up a serious issue.
He said the quality and hygiene of toilets for the workers was very bad.
Whereas, he pointed that the cleanliness and the hygiene of executive toilets was always very good.
Ratan Tata asked his top executive how much time he needs to set it right.
The executive asked for a month to set it right.
He said "I would rather do it in a day. Send me a carpenter."
Next day, when the carpenter came, he just ordered the sign boards to be swapped
The sign board on the workers’ toilet displayed
"Executives" and the Executives’ toilet displayed "Workers”.
Ratan Tata then instructed this sign to be changed every fortnight.
The quality of both the toilets came at par in the next three days.
Leadership is something much more than being an Executive
Moral of the Story
Problem identification requires critical thinking
But solving a Problem just requires creative thinking
This is not just a story but a Leadership lesson as well.
