17/12/2025
Business and Helmet Repair Policy
Company name: Plastic Welding Solutions
Instagram:
1. Scope of services
Plastic Welding Solutions is a nationwide service provider specializing in plastic welding.
The company repairs various plastic products and has extensive experience in the repair of sports protective helmets.
Plastic Welding Solutions has over 11 years of professional experience in plastic repairs of Oldstyle Cooper and Gola hurling helmets. All repairs are carried out using plastic welding technology, with the primary aim of restoring structural integrity.
2. Payment terms
All quotations are prepared based on photographs provided by the customer.
There may be differences between the photographs and the actual condition of the item, therefore the preliminary repair cost is indicative only.
The preliminary quotation applies exclusively to the damages that are clearly visible in the submitted photographs.
If, upon receipt of the helmet or before or during the repair process, additional damage is discovered that was not visible in the photographs, this is not included in the original quotation.
In such cases, Plastic Welding Solutions will notify the customer, and the repair of the newly discovered damage will only proceed after the customer has accepted the additional repair cost communicated in advance.
The repair fee is payable after the repair has been completed.
Payment is made exclusively via a payment link provided by Plastic Welding Solutions.
Before payment, the customer will receive documentation of the completed repair in the form of photos or videos, shared via email or Instagram.
Once payment has been received, the helmet will be returned to the customer.
If the customer requires an invoice issued in the name of a business entity for accounting or business purposes, this must be requested in writing in advance, before payment is made. Changes to invoicing details are not possible after payment.
Shipping costs, both inbound and return, are always borne by the customer, regardless of how many times the customer has previously used the service.
The customer is informed of the shipping costs in advance during the written communication, before the quotation is provided.
After a quotation has been issued, and after the repair has been completed, no negotiation or bargaining is accepted.
3. Repair turnaround time
Repairs are generally completed within 1–2 business days from the date the helmet is received.
The stated repair time is indicative and may change in exceptional cases, such as material defects or severe structural damage.
We do not accept helmets for repair that have previously undergone improper or unprofessional repair attempts.
Improper repairs include, but are not limited to, gluing, stitching, riveting, pop riveting, fiberglass repairs, wiring, the use of cable ties, or reinforcement with metal plates or any foreign materials.
Helmets modified or weakened in such ways cannot be safely or professionally repaired using plastic welding techniques and will therefore be returned without repair.
4. Shipping and liability
Until the helmet is delivered, responsibility for the shipment lies with the sender and the shipping carrier. Plastic Welding Solutions assumes responsibility only from the moment the delivery is verifiably completed, either by signature or by confirmed delivery status via tracking.
While the helmet is in the possession of Plastic Welding Solutions during the repair process, responsibility lies with the company, limited strictly to the repair period.
All return shipments are sent with a tracking number.
Once the parcel is dispatched and the tracking number is provided, responsibility automatically transfers to the shipping carrier.
Plastic Welding Solutions is not responsible for any damage, loss, or additional issues occurring after dispatch. Responsibility lies with the shipping carrier, as the carrier has accepted and been paid for the service.
A condition of repair is that the helmet arrives in proper condition. Helmets must be sent disassembled and stripped, without padding, screws, fasteners, or front face guards.
Plastic Welding Solutions does not provide disassembly services.
If a helmet arrives assembled, or if previous repairs or damage are found that were not visible in the photographs used for the quotation, the helmet will be returned without repair, and the return shipping cost will be borne by the customer.
In cases of unsuccessful repair due to misunderstanding, such as the helmet being sent in an unsuitable condition, the shipping and return costs are borne by the party responsible for the misunderstanding, as clearly identifiable in the written communication.
Plastic Welding Solutions considers written communication via Instagram or email to be authoritative. The company does not accept responsibility for misunderstandings arising from voice messages or unclear verbal communication.
All plastic welding work, including helmet repairs, necessarily involves sanding.
During sanding, logos, markings, and inscriptions on the helmet may be partially or fully removed, especially if the damage passes through or is located directly next to these areas.
Plastic Welding Solutions accepts no responsibility for aesthetic changes or the loss of logos or markings resulting from the sanding process.
The customer is informed of this in writing at the time the quotation is provided.
5. Warranty
Plastic Welding Solutions provides a one year warranty on repairs carried out by the company.
The warranty applies exclusively to the plastic welding seam itself, meaning cases where the welded joint created during the repair separates or fails along the repair line.
The warranty does not cover new damage or fractures that occur after the repair, even if such damage intersects or affects a previously repaired area.
If, within one year, a new crack develops that runs into the previous repair from a different direction, this is not considered a warranty issue and will incur an additional repair charge.
The warranty also does not cover damage resulting from improper use, impacts, drops, external forces, or further structural overload.
6. Data handling and data protection
Plastic Welding Solutions processes only the personal data strictly necessary for providing the service, in line with the policy that communication is conducted exclusively in writing.
The data processed is limited to contact details such as the customer’s name and social media username used on platforms such as Instagram, TikTok, or Facebook.
These details are used solely to place the customer on a waiting list and to coordinate repair scheduling and communication.
The waiting list is not public, and the data on it is not disclosed, shared, or shown to third parties.
Data on the waiting list is considered personal data and a business secret.
Plastic Welding Solutions handles personal data confidentially and in accordance with applicable data protection laws, including GDPR.
Once the repair is completed and closed, the customer’s personal data is immediately deleted from the records.
If the customer cancels the order before the repair begins, the provided data is also permanently deleted.
Plastic Welding Solutions does not retain personal data after the completion of the repair and does not use the data for marketing or any other purposes.
7. Exclusion of liability
Plastic Welding Solutions assumes no responsibility for damage, additional damage, or lost shipments occurring during transport.
The repair does not constitute a manufacturer’s warranty and does not alter the helmet’s original certifications or safety classifications.
8. Communication and contact
All communication between Plastic Welding Solutions and the customer is conducted exclusively in writing.
The company does not engage in phone calls and does not accept or leave voice messages.
Primary communication channels are written messages via Instagram or other written platforms used by Plastic Welding Solutions.
By using the service, the customer agrees that all communication will take place in writing and accepts that the company strictly adheres to this policy.
9. Waiting list and scheduling
Plastic Welding Solutions operates on a waiting list system, and waiting times may extend to several weeks or months.
The order of the waiting list is based on registrations and is not public.
If a customer has a pre arranged slot but ultimately does not send the helmet due to sale, loss, or change of mind, the customer must notify the company.
In case of cancellation, the slot may be offered to another customer.
Occasionally, newly available slots may be offered at short notice to customers on the waiting list, and acceptance may significantly shorten waiting times.
10. Right to refuse or terminate service
Plastic Welding Solutions reserves the right to refuse or terminate service without justification or separate written notice if the customer’s communication is offensive, threatening, mocking, disrespectful, or otherwise unacceptable.
The company is not required to tolerate abusive language, personal attacks, or harassment simply because it provides a service.
In such cases, Plastic Welding Solutions may immediately terminate the business relationship and refuse to perform the service.
If the helmet is already in the company’s possession, it will be returned without repair, with return shipping costs borne by the customer.
Refusal or termination of service for these reasons does not constitute a breach of contract by Plastic Welding Solutions.
Plastic Welding Solutions also reserves the right to remove or block the customer from its social media platforms, such as Instagram, or to terminate follower status without explanation if the communication style or content does not meet the company’s standards.
11. Disputes and burden of proof
If the customer cannot provide credible written and official documentation proving that the shipment was verifiably delivered to Plastic Welding Solutions, the company assumes no financial, legal, or other responsibility and considers the matter closed.
The burden of proof always lies with the customer. Proof is accepted only upon submission of all of the following documents together:
a shipping receipt issued by the carrier containing the tracking number, and
written confirmation issued by the carrier or the relevant postal center in Galway city confirming that the shipment with the given tracking number was delivered to the address of Plastic Welding Solutions and received and signed for by the company.
Several sections of this policy clearly state that responsibility during the entire shipping process lies with the carrier until the shipment is verifiably in the possession of Plastic Welding Solutions, and in the case of return shipping, until it is in the possession of the customer.
If the customer disregards these liability rules and cannot present the required documentation, Plastic Welding Solutions will close the matter without further discussion, dispute, or procedure.
If the customer claims to have sent the helmet to Plastic Welding Solutions but the shipment has not arrived, the company cannot be held responsible until receipt is credibly proven.
Proof of dispatch alone does not constitute proof of delivery.
In dispute cases, the customer must prove that the shipment was both dispatched and verifiably received by Plastic Welding Solutions.
Acceptable evidence includes, in particular, a shipping receipt with tracking number and written confirmation from the carrier or the relevant Galway postal center confirming delivery and signed receipt by a representative of Plastic Welding Solutions.
If the customer cannot prove delivery with such documentation, Plastic Welding Solutions assumes no financial, legal, or other responsibility and considers the matter closed.
Verbal statements, phone calls, messages, or allegations without evidence do not constitute acceptable proof.
In the event of a legal dispute, the parties shall first seek resolution amicably. If no resolution is reached, the matter may only be assessed based on tangible written evidence.
This policy is deemed automatically accepted upon use of the services of Plastic Welding Solutions.
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