04/11/2026
IMPORTANT CUSTOMER UPDATE - PLEASE READ
We wanted to give all our customers a little update on what's happening behind the scenes at Get-Gear Transmissions and ask for your understanding over the coming weeks.
As some of you may know, I (Claire) was admitted to hospital on 23rd October for what was expected to be a relatively minor procedure. The plan was for me to be back home and recovering by the following Monday. Unfortunately, things haven't quite gone to plan and I'm still in hospital with no realistic date to be discharged yet.
So, what does this mean for Get-Gear?
At the moment, Gary is having to juggle running the workshop with family commitments, hospital visits and school runs. As a result, he's working significantly reduced hours, which understandably means our capacity to take on and complete work is much more limited than usual. We're prioritising urgent jobs right now, but work that can reasonably wait is now being scheduled further ahead.
⚠️ THIS IS WHERE WE REALLY NEED YOUR HELP.
If you know you're going to need a gearbox repaired, rebuilt or reconditioned in the next 4, 6 or even 8 weeks, PLEASE get in touch with us now.
Even if you don't need the work doing until December, giving us advance notice means we can plan ahead, allocate workshop time and do our very best to accommodate you.
We'd also really appreciate it if customers could contact us before dropping gearboxes off at the workshop. We don't want anyone making an unnecessary journey or expecting a turnaround that we're currently unable to offer.
ONE THING THAT WILL NOT CHANGE IS OUR QUALITY OF WORK.
We're doing absolutely everything we can to keep things moving and minimise delays, but we're not prepared to rush repairs, cut corners or compromise our standards just to get jobs out of the door.
We've worked hard to build our reputation, and every gearbox leaving our workshop will continue to receive the same care, attention and quality of workmanship that our customers have always expected from us.
If that means a slightly longer turnaround for the time being, we'd much rather be upfront about it than promise something we can't deliver.
📞 HOW TO CONTACT US
☎️ Telephone: 01902 688 865
Monday–Friday, 9am–5pm. Please bear in mind that there may be times when Gary is unavailable to answer. Leave a message, we'll get back to you ASAP.
📱 WhatsApp: 07731 428 258
You can message us 24 hours a day, 7 days a week. We won't reply immediately, but we will get back to you as soon as we're able.
📧 Email: [email protected]
You can email us at any time, and we'll respond as soon as possible.
❤️ FINALLY, THANK YOU!
We're a small family-run business, and unfortunately sometimes life throws something at you that you simply can't plan for.
We're hoping things will return to normal sooner rather than later, but right now we're doing our best to balance everything we've got going on.
We're still here, we're still working, and we're still committed to looking after our customers. We're just asking for a little extra notice, patience and understanding while we navigate the next few weeks.
If you've got gearbox work coming up, please don't leave it until the last minute. Get in touch now so we can plan ahead together.
Thank you to everyone for your continued support. It really does mean a lot to us.
Claire & Gary ❤️
Get-Gear Transmissions Ltd 🔧
