West Way Nissan Complaints

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West Way Nissan Complaints West Way Nissan Mill Hill handled our small issue so badly it became a huge issue.

We're here to share our story, and to connect with others who have been messed around by West Way Nissan.

16/07/2020

Nissan UK's reply to a dealership complaint against
West Way Nissan was to defer to the dealership in question.

Spoke to soon. Turns out despite Westway Nissan sending us an email threatening that they weren't insuring our car anymo...
08/07/2020

Spoke to soon. Turns out despite Westway Nissan sending us an email threatening that they weren't insuring our car anymore and to collect it, that they had yet again failed to leave us with the correct (or any) security bolt for our tyres. So we've left without the car...and any kind of customer service....

Nissan's reply: "I assume you didn't tell us you were on your way"

Today we’re collecting Ivy. Despite Nissan saying they would look after our car till the 16th July, this afternoon we re...
08/07/2020

Today we’re collecting Ivy. Despite Nissan saying they would look after our car till the 16th July, this afternoon we received an email saying they would no longer look after our car and it wouldn’t be covered by their insurance.

Nissan Good news spreads fast, bad news spreads fasterWe waited 6 months before spreading bad newsWhat lesson does it te...
07/07/2020

Nissan Good news spreads fast, bad news spreads faster

We waited 6 months before spreading bad news

What lesson does it teach that we only had movement from

after going public?

We believe problems should be resolved politely and fairly with understanding on both sides

Yet again Nissan have disappointed. Despite seemingly opening negotiations last Friday and asking us to cease our social...
03/07/2020

Yet again Nissan have disappointed. Despite seemingly opening negotiations last Friday and asking us to cease our social media campaign (which we did to give them the benefit of the doubt) we have heard nothing from them for a week. Not even an email acknowledging that they were going to miss their own timescales. As such we are back!! Please keep your eyes peeled as we may now need your help!

27/06/2020

We will be pausing our updates until 3rd July because West Way Nissan have opened negotiations.

The page for Brayley Nissan. Follow us to stay up to date with the latest news, offers, competitions and events!

24/06/2020

Hi All, thanks for liking our page!

Next month marks 6 months of Weat Way Nissan not dealing with our issue having missold us Ivy (the electric car we were so excited about back in January!) As per motorombudsman advice, we have not driven Ivy in this time but are still paying for her!

In this time they have ignored us, threatened us and just been downright rude. After we realised they gave us the wrong security key to change a tyre, we took her back to them. This was back before lockdown. They then furloughed all their staff without sorting the tyre and locked our car away, without telling us before hand so we could decide to get the tyre changed elsewhere.
We've calculated that to date, both Sami and i have spent over 70hours, writing emails, meeting with them and just deciding how to manage this! Not to mention costs of using another car and insurance etc.
We don't like the people that Nissan have forced us to become and we would like this to end so we can move on. As they say, there's force in numbers so please so your support by liking this page and we will let you know our next steps!

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