03/11/2026
Good morning (again!!)
As most of our customers are aware, we offer a free courtesy car option for anyone who needs to get to work or home whilst their car is being worked on in the garage. We now have 4 cars and a small van.
We don't charge for these cars, but what we do ask is that you replace the fuel that you use so the car can go straight back out with the next customer.
Unfortunately we are having a few little issues where cars are being returned empty or low with the reasons "I didn't go far" or "I couldn't get to a fuel station so can you charge me for it"
The problem with that is, we now have to leave the garage to fuel these cars up or do them in our own time, resulting in time away from the garage or customers having to wait and potentially being late for work while we do this.
Can we ask that anyone who uses a car going forward kindly puts a minimum of ÂŁ5 fuel in the car before returning so that the next customer can go straight out once their car has been dropped with us.
We don't charge for the cars but if they continue to be returned with low fuel we may have to consider charging and extra ÂŁ10 fuel charge on peoples bills. which we don't want to do.
kind regards
kevin jnr