24/06/2026
Meet the Technician: Bill Heggs
For Bill, one of the best things about being a GlasWeld technician is that every day is different but worthwhile.
What do you enjoy most about your job? I enjoy the variety of the role, the logistics of planning and replanning, and the satisfaction of finding the best way to get around my area and provide a brilliant service to customers. There is real pride in producing a great result, especially when the damage looks bad.
Whatâs one skill that really helps you succeed in your role? Most glass damage issues can be solved with the right approach, confidence and a fair bit of tenacity.
Whatâs the biggest challenge in your job? Bad weather can make the job challenging, but I will always try to find a way, whether that means working under cover, positioning the vehicle away from the rain, or adapting the day to make repairs possible.
Whatâs one thing customers might not realise about your job? Technicians only earn when jobs go ahead. If a vehicle is not back on site or a booking is cancelled, a technician must think quickly, find another opportunity nearby, and keep the day productive.
Quick fire with Bill
Tea or coffee? Tea
Early bird or night owl? Night Owl
Favourite holiday destination? Ionian Islands - lush green places with friendly people.
Favourite food? Chicken Shish kebab in a thin pitta wrap with peppers, onions and salad.
If you werenât doing this job, what would you be doing? Iâd probably be working overseas in tourism, which I did for many years. I met my wife on the Greek island of Rhodes when we worked as holiday tour reps
Advice to someone starting in your role? Stick with the job, make it work for you, be determined and be disciplined to succeed. Set targets to achieve, such as revenue per day or number of screen repairs per day.