Northgate Insurance Services

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Northgate Insurance Services Northgate Insurance Services is the new name for Auxillis, reinforcing our position as one of the UK's leading insurance mobility and claims support providers.

Established in 1992 Auxillis Limited and Auxillis Services Limited have over a quarter of a century of experience and expertise. Auxillis provides customers involved in fault and non fault accidents with replacement vehicles and repair management services, also providing insurance and legal services - they are they are part of the £1.52bn (2024) revenue ZIGUP plc. At a glance:
• Contact centre operation in Peterlee provides 24/7 customer support
• Customer portal providing secure online service and case tracking
• Fleet of 13,000+ owned vehicles with access to addition 50,000 and a full range of vehicles including EV & Hybrid
• 60 branches strategically located across the UK
• 600+ employed drivers, 50 transporters achieving 99% delivery and 94% collection SLA 300+ Network repairers

Auxillis Limited. Registered Office: Northgate Centre, Lingfield Way, Darlington, DL1 4PZ. Registered in England and Wales No. 02948256.”

Auxillis Limited is authorised and regulated by the Financial Conduct Authority. Firm reference number 312423

19/10/2026

📣 Last chance to register!

Our virtual interviews for our Customer Advisor roles in Peterlee are happening tomorrow, 20th October.

💬 If you have strong communication skills, a keen eye for detail and share our passion for putting customers first – we’d love to speak with you!

Register now to secure your interview slot and discover where a career with Northgate Insurance Services could take you.

https://intsignup.indeed.com/interview/dc24128c-e7fa-4709-a366-63996db2d9c1?from=fb&fbclid=IwY2xjawVC1OVleHRuA2FlbQIxMABwZG9mAWJyaWQRMVg4Z0N5a2JsbWEzYzkyNzZzcnRjBmFwcF9pZBAyMjIwMzkxNzg4MjAwODkyAAEepV4KRe3Hp8hTQL8S6KnwXGysKSwtWIQC2vmOonObl6K7h2RFR7GDpqXWs6Y_aem_U8NBWkrrcWWC92lrexOZFA

💬 Looking for more than just a job? Join us as a Customer Advisor!At Northgate Insurance Services, we believe great peop...
14/10/2026

💬 Looking for more than just a job? Join us as a Customer Advisor!

At Northgate Insurance Services, we believe great people deserve great benefits. As part of our team, you’ll have access to a range of rewards and support designed to help you both in and out of work, including:

✅ Monthly performance bonus
✅ Training and development opportunities
✅ Colleague Assistance Programme with 24/7 GP service and mental health support
✅ Financial wellbeing support
✅ Discounts and cashback at top retailers
✅ Vehicle leasing scheme
✅ Discounted vehicle maintenance
✅ Workplace pension and Save-as-You-Earn scheme
✅ Life assurance cover
✅ Plus, plenty more benefits to enjoy!

You’ll also enjoy a supportive working environment where you can develop new skills, grow your career and make a real difference to customers every day.

Register today for our virtual recruitment event on Tuesday 20th October and take your first step towards joining our Peterlee team.

https://intsignup.indeed.com/interview/dc24128c-e7fa-4709-a366-63996db2d9c1?from=fb&fbclid=IwY2xjawU7JAlleHRuA2FlbQIxMABwZG9mAWJyaWQRMVg4Z0N5a2JsbWEzYzkyNzZzcnRjBmFwcF9pZBAyMjIwMzkxNzg4MjAwODkyAAEeMwPw6ab_Hl9vDfuA7tIaWV_RMCtKr31KX-GpC4jFuU5Lg6E4tLGECmo6EvM_aem_NU59WtwIgCKpqvBJFWpRaw

Last week, our colleagues swapped their workwear for their favourite pyjama sets as they came together for Ben's Big Bre...
12/10/2026

Last week, our colleagues swapped their workwear for their favourite pyjama sets as they came together for Ben's Big Breakfast in support of Ben - Support for Life, the valued charity partner of Northgate Mobility. 🍳

Everyone embraced the fundraising fun, enjoying breakfast treats, guessing the name of our bear and even making a donation to send their manager on the tea and coffee run! The day also featured prize draws and giveaways, helping bring people together for a fantastic cause. 🧸🥞

We're delighted to share that, thanks to the generosity of everyone involved, we raised an amazing £305 for Ben!

A huge thank you to everyone who took part and got into the spirit of the day. Every contribution will help Ben continue to provide vital lifelong support to automotive workers and their families. 💙

09/10/2026

👉 Could your next career move be just one click away?

We're looking for enthusiastic Customer Service Advisors to join our team in Peterlee, with virtual interviews taking place on Tuesday 20th October.

If you're passionate about delivering excellent customer service and enjoy making a difference, this could be the perfect opportunity for you.

✅ Register today and take the first step towards joining Northgate Insurance Services.

https://events.uk.indeed.com/event/dc24128c-e7fa-4709-a366-63996db2d9c1/?from=fb

This Customer Service Week, we're celebrating our colleagues who make a difference every day. From providing reassurance...
05/10/2026

This Customer Service Week, we're celebrating our colleagues who make a difference every day.

From providing reassurance after an accident to finding solutions, keeping customers updated and going the extra mile when it's needed most, our teams are committed to delivering the support customers need from start to finish.

The wonderful feedback below is just a small snapshot of the kind words our customers have shared recently, and a reflection of the care, professionalism and dedication shown across our business every day.

A huge thank you to all of our colleagues for putting our customers first. 🙌

What a fantastic day at our first ever Wellbeing Fayre! 💚Today, our colleagues had the opportunity to connect with a wid...
29/09/2026

What a fantastic day at our first ever Wellbeing Fayre! 💚

Today, our colleagues had the opportunity to connect with a wide range of local charities, community groups and businesses, all coming together with one shared goal: supporting health, wellbeing and community connections. 🤝

From practical advice and guidance to wellbeing resources, local activities and support services, the event raised awareness and helped colleagues discover the support available both within our workplace and across our local community.

It was fantastic to see so many colleagues taking the time to visit the stands, ask questions and learn more about the services on offer. We hope everyone left with something valuable to take away.

A huge thank you to every organisation that joined us and helped make the day such a success. Your time and commitment to supporting the wellbeing of others helped create an informative and inspiring experience for our colleagues. ✨

Busy Little Bakes, Smokefree County Durham, East Durham Running Club, Seaside Travel, Cancer Awareness Team County Durham, Alzheimer's Society, Joining the Dots, Not A Statistic Northeast CIC, Reborn Fitness.

There's nothing quite like coming together for a great cause! 🍰☕Today, colleagues from across Northgate Insurance Servi...
25/09/2026

There's nothing quite like coming together for a great cause! 🍰☕

Today, colleagues from across Northgate Insurance Services came together for our Macmillan Cancer Support Coffee Morning, enjoying plenty of delicious cakes, hot drinks and great conversation, all while raising money for a fantastic charity.

A huge thank you to all our colleagues who stopped by, baked, bought, donated and helped make our Macmillan Coffee Morning such a success.

Every contribution helps Macmillan Cancer Support provide practical, emotional and financial support to people living with cancer and their loved ones, ensuring no one has to face cancer alone. 💚

So whether you joined us for a coffee, treated yourself to a slice of cake or made a donation, you've helped support a charity that makes a real difference to so many people every day.

Here's to community, kindness and making every cuppa count. ☕

17/09/2026

At Northgate Insurance Services, we're committed to creating a more sustainable future for our customers, colleagues and communities.

As part of ZIGUP, we're making meaningful progress against our sustainability commitments and providing more support for customers who have moved to lower carbon mobility.

Take a look at our 2026 Sustainability Progress Report to see what's been achieved over the last year, from reducing our operational emissions to growing our EV and hybrid fleet.

But we know supporting customers who drive an EV or hybrid after an accident is about more than simply providing a like for like replacement vehicle. That’s why our teams are specially trained to provide practical guidance and expert support to help customers who drive an EV or hybrid keep moving with confidence.

📖 Read the full report here:https://wp-zigup-2025.s3.eu-west-2.amazonaws.com/media/2026/09/ZigUp-AR26-Sustainability-Report_WEB_interactive.pdf

15/09/2026

More than 1,500 customer conversations now take place through live chat every month with our Northgate Insurance Services team, demonstrating the growing demand for fast, convenient digital support.

Customer experience is increasingly defined by speed, convenience and choice. Customers expect to be able to interact with our teams through the channel that works best for them, and they expect support to be available when they need it.

That's why Northgate Insurance Services has extended the operating hours of their live chat as part of its omnichannel customer experience strategy.

Whether a customer is looking for information on their claim, needs support with a query or simply wants a faster way to get in touch, live chat provides a convenient route to expert help.

For customers, this means quicker access to support, through a channel that works for them, when they need it.

For our teams, it means managing enquiries more efficiently and improved responsiveness.

Another step forward in our commitment to delivering a seamless, connected customer experience that reflects how people want to engage with businesses today.

On World EV Day, we’re highlighting the way we support customers after an incident is evolving as more drivers and busin...
09/09/2026

On World EV Day, we’re highlighting the way we support customers after an incident is evolving as more drivers and businesses make the switch to electric and hybrid vehicles. 🚗⚡

Over the last year we've seen an 81% increase in the number of claims we've managed for EVs and a 105% increase for hybrid vehicles, reflecting the growing adoption of alternatively fuelled vehicles across the UK.

That's why we're continuing to invest in the specialist skills, infrastructure and EV solutions needed to support customers and vehicles throughout their journey. For customers, this means having access to repair, mobility and claims specialists who understand the unique requirements of these vehicles and can get them back on the road quickly and confidently - whatever vehicle they drive. 🛣️

As part of Northgate Mobility and ZIGUP plc, we're proud to support the transition to lower-carbon mobility through practical solutions that meet the changing needs of drivers, businesses and fleets.

Address

Fern Court, Redmond House, Bracken Hill Business Park
Peterlee
SR82RR

Telephone

0344 571 9280

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