19/07/2026
We get loads of calls asking if we handle warranty claims. The answer is no…but a surprising number come from people who’ve only owned the car for a week or two.
In those cases, our advice is always the same: go back to the supplying dealer first. Give them the chance to do the right thing. If they start fobbing you off, push them a bit harder.
Here’s why…
Warranty companies are an absolute nightmare to deal with. If there’s any way they can wriggle out of paying, they will.
• Needs diagnostic time? Probably not covered.
• A known fault on this model? Check the small print.
• Consumables like oil or antifreeze required? Forget it.
• Labour rate? Good luck — you’ll be lucky to get £50 an hour.
If you can get the dealer to sort it without involving another garage, do it.
If you’ve had the car a few months, that option probably isn’t open to you anymore, and it’s going to be a battle.
We’ve recently started charging a fee to handle warranty claims on your behalf. If you don’t want to pay it, you’re welcome to pay us for the repair and claim the money back yourself.
Actually… please do that. You’ll quickly understand exactly what we’re up against.
They’re robbing bastards, but I do have a bit of sympathy for them.
If your nearly-new car goes wrong in the first couple of weeks, it was probably sold to you with an existing fault — and that’s on the salesman. When they’re buying rough cars from auction, giving them a quick wipe-over and sticking them on the forecourt, comebacks are inevitable. Why should the warranty company have to pay for poor preparation?
