11/09/2026
We are noticing a lot more harassment being aimed in our direction as of late which I would like to address.
We understand the motor industry comes with its stigmas, there are a lot of untrustworthy people in this trade and people find it hard to trust garages and mechanics. We completely understand that. However, we are not one of those garages and we are not those people. One of the reasons I worked for Bob when he ran the garage and the main reason I stayed with Bob for all those years, is because of the mentality he had towards customers. He did not believe in ripping people off and I liked that. I do not believe in ripping people off or intentionally finding work that doesn't need doing on customer's vehicles. Now that I run the garage, nothing has changed. I still believe in doing what's right for the customer and not ripping people off. I have also taken on 2 other people, Ryan and Tina, who have the same mentality. If they didn't, they wouldn't work for me.
I understand everything in life now costs more, unfortunately, so does maintaining and repairing the modern day vehicle. They are so advanced, too advanced in my opinion, that some jobs take more time and require expensive parts to fix. Again, that's not us ripping you off, that's just how it is unfortunately. We can't control the price of parts.
We are also getting a lot of harassment these days simply from how long a job takes us to complete. There are many factors that can affect how long a job takes. We don't know what the issue is before the vehicle gets to us. We have to go through a diagnosis process first, find out how much parts are going to be and how long it'll take to get them in and then seek approval from the customer before we can then proceed to repair the vehicle. A lot of parts are readily available and we can get them either same day or next day. Other parts can be special order and can take up to 14 working days to arrive from Europe. This is out of our control, we can't get them any quicker. We would, of course, love to be able to get parts at the click of our fingers as we would like to get the vehicle repaired as quickly as we can to free up space and get the customer back on the road.
As many will know, we are incredibly busy all the time, which means we have to prioritise certain customers ahead of others. This isn't us being awkward or favouring someone over somebody else, it comes down to who has been waiting the longest. We will of course prioritise the customer who has waited patiently for 4 weeks to see us over someone who has been brought in by a breakdown service on the same day. We will get to that vehicle after we have finished everything else booked in on that day.
I don't wish for this post to sound like a massive moan or to point the finger at anyone, it is merely to point out that we try our best as a team every day we are open to keep you motoring along, repairing or maintaining your vehicles to the highest standard, using the best quality parts only we would be happy to fit to our own vehicles. We are not here to rip you off, annoy you with how long it takes to complete the job or be dishonest.
We are human beings, we are just trying to do our jobs and deserve to do them without being harassed or abused in the process.
Thank you for reading and understanding.
