Imagination

Imagination Imagination is The Original Experience Design Agency. Imagination is a Global Experience Design Company headquartered in London, with 13 studios worldwide.

Founded over 50 years ago, we apply the power of our collective imagination to creative, commercial, and cultural challenges, creating experiences that move people. Founded over 50 years ago on a principle of Independent Creativity - we bring together diverse groups of strategic, creative and practical people to find creative and inspired answers to client challenges. We remain independent to this

day. We have earned a reputation for consistently challenging and changing the status quo, through our core offers of Consulting, Destinations, Content and Live. Imagination’s clients include LG Ford, IKEA, LVMH, Samsung, Jaguar Land Rover, HSBC, Major League Baseball, 3M, Turkish Airlines, Shell and Telstra. Imagination was ranked 38 in Newsweek’s UK Top 100 Most Loved Workplaces 2022 and won the Grand Prix award at Campaign Tech Awards for their recent work with Visa Masters of Movement.

02/09/2026

In an industry built on connections, nothing replaces meeting face to face, especially as AI and agentic commerce reshape how payments leaders think about the future.

Visa Payments Forum 2026 brought more than 1,900 leaders from across payments, technology and commerce to San Francisco.

Three days of ideas, collaboration and hands-on innovation brought together thought-provoking keynotes, product experiences at Moscone Center and networking events across the city. Every moment was designed around one theme, 'Powering Connections', and built to strengthen the ties that power the Visa network.

We're proud to have delivered Visa Payments Forum for the third year running, creating the space where conversations become partnerships, and partnerships become progress.

Learn more here: https://imagination.com/work/visa-payments-forum-2026/

Tone of voice has always had its place in a brand’s guidelines. But today, it also needs to hold up in a live conversati...
01/09/2026

Tone of voice has always had its place in a brand’s guidelines. But today, it also needs to hold up in a live conversation.

Advances in LLMs, voice technology, and digital characters are letting AI move beyond scripted chatbots into interactions that carry genuine personality, closing the gap between digital exchanges and real human conversation.

Angus Marshall, Junior Digital Producer, explores why conversational AI is becoming an extension of brand identity in its own right, and why the greatest advantage will go to organisations that spend the coming years learning how their brand should sound, behave, and respond in dialogue.

That kind of fluency takes time to build, which is exactly why the smartest brands are starting now.

Read Angus's insights here: https://imagination.com/latest/why-the-smartest-brands-are-already-experimenting-with-conversational-ai/

27/08/2026

What happens when landscape architects, experience designers, and local communities sit down at the drawing board on day one?

In the latest episode of our FYI (For Your Imagination) podcast, we sat down with Ceylan Belek Ombregt, Managing Partner at Martha Schwartz Partners, and Christophe Castagnera, Head of Strategy & Experience Advisory at Imagination ME, to challenge common design and masterplanning pitfalls.

By involving communities early on and integrating diverse behaviours, developers can create spaces that work better for everyone. In places like Dubai, that means understanding how both local E

Watch the full episode of 'The Architecture of Belonging' now: https://imagination.com/latest/fyi-for-your-imagination-the-architecture-of-belonging/

Attendance numbers and social buzz aren't enough any more.Richard Hannah, Managing Director UK & Europe, sat down with M...
25/08/2026

Attendance numbers and social buzz aren't enough any more.

Richard Hannah, Managing Director UK & Europe, sat down with M&IT to explore why live experiences are being judged by a new set of metrics.

Every project now starts with the outcome rather than the concept. Data comes first with formats built to feed straight into a client's CRM and prove their worth. AI is treated the same way: a powerful tool, but one that needs a talented conductor to reach its potential.

Showing up in person is becoming the more valuable act.

Read Richard's full interview here: https://mitmagazine.co.uk/Marketing/Why-live-experiences-must-deliver-business-outcomes-not-just-impressions

We're proud to share that Imagination has been named a National Nominee at the 2026 Australian Event Awards and Symposiu...
20/08/2026

We're proud to share that Imagination has been named a National Nominee at the 2026 Australian Event Awards and Symposium across six categories!

Best New Event: Commonwealth Bank Accelerate AI 2026
Best Regional Event: CommBank Tour 2025
Best Exhibition, Trade or Consumer Show: Amazon Web Services Summit Sydney 2026
Best Achievement in Design: Nissan National Partner Meeting 2025
Best Technical Achievement or Innovation: Nissan National Partner Meeting 2025
Corporate Event Agency of the Year: Imagination

We've also been named a State Nominee for Best Community Event in New South Wales and Queensland, for CommBank Tour 2025.

This recognition reflects the ambition, craft, and collaboration that went into bringing these experiences to life, and is a testament to the incredible team and clients who made it possible.

We look forward to attending the Awards Ceremony on the 21st October.

For Kevin Berry, the best design work is the kind you never notice, where all the hard-won engineering and problem-solvi...
19/08/2026

For Kevin Berry, the best design work is the kind you never notice, where all the hard-won engineering and problem-solving disappears behind something beautiful.

Nowhere is that more true than at Harrods, where he spent four years as Lead Architect on the Ground Floor Accessories Rooms. The project took him from early concept sketches to century-old ceiling voids, unexpected structural surprises, and a 24-hour deadline to fix a 10mm compliance issue that threatened to unravel years of work.

It's a belief he carries into everything he makes: that real craft is felt long before it's seen, whether that's a hand-built watch, a painted canvas, or a listed room brought back to life.

He reflects on the moments that shaped his career, and the advice he'd give his 18-year-old self, in this month's Experiences That Made Me feature.

Read Kevin's story here: https://imagination.com/latest/experiences-that-made-me-kevin-berry/

18/08/2026

Ever walked into a sleek new development and felt… absolutely nothing?

The environments we inhabit, from shared public spaces to the residential developments millions of us increasingly call home, shape the very fabric of our social, professional, and physical wellbeing.

So why do so many modern spaces feel completely soulless? More importantly, how can we design spaces that people actually want to be in?

In the latest episode of our FYI (For Your Imagination) podcast, ‘The Architecture of Belonging,’ host Tom Gray sat down with Ceylan Belek Ombregt, Partner at Martha Schwartz Partners, alongside our own Christophe Castegnera, Head of Strategy & Experience Advisory at Imagination Middle East, to uncover the strategies underpinning landscape architecture, masterplanning, and cultural programming that give a place its genuine soul.

From the cultural and commercial benefits of good placemaking to the importance of building with a site's natural and man-made history in mind, the conversation explores why great experience design never starts from a blank canvas. Tune in for more alongside real-world examples and tangible takeaways for anyone curious about designing meaningful environments.

Watch the episode - https://imagination.com/latest/fyi-for-your-imagination-the-architecture-of-belonging/

Web metrics no longer prove anyone is watching.By mid-2025, roughly a third of newly published websites were AI-generate...
17/08/2026

Web metrics no longer prove anyone is watching.

By mid-2025, roughly a third of newly published websites were AI-generated or AI-assisted. Bots accounted for over half of all web traffic in 2025. The dead internet theory - once dismissed as internet folklore - is quietly becoming a measurable commercial fact.

Simon Levitt, Global Creative Technology Director, explores why physical experience is becoming marketing's closest thing to a CAPTCHA: proof that a real person showed up, chose to engage, and spent time with the brand.

Some things still can't be automated, showing up is one of them.

Read Simon's full piece here: https://imagination.com/latest/when-the-internet-stops-measuring-humans/

We're proud to share that Guinness: The Open Gate Experience won big at the Immersive Experience Awards, taking home the...
13/08/2026

We're proud to share that Guinness: The Open Gate Experience won big at the Immersive Experience Awards, taking home the award for Brand Activation.

We set out to help bring brewing back to Covent Garden, as Guinness made its highly anticipated return to London with a visitor experience that’s part working microbrewery, part immersive brand journey.

To see that work celebrated means a great deal.

A huge thank you to our partners at Diageo, and to every member of the team who poured their energy into bringing this experience to life.

Congratulations to all of this year's winners.

https://imagination.com/work/guinness-the-open-gate-experience/

Cultural destinations used to be designed primarily for visitors. Today they’re designed for residents first. Paradoxica...
12/08/2026

Cultural destinations used to be designed primarily for visitors. Today they’re designed for residents first. Paradoxically, that's exactly what visitors respond to.

Alserkal Avenue, JAX District and MiZa each grew the same way. Artists, entrepreneurs, and residents arrived first; culture embedded itself into daily life before tourism followed.

That sequencing turns out to matter more than budget or architectural scale.

Sarah Yates, Project Director, explores this shift from placemaking to placekeeping, tracing the same pattern through the GCC, and what it means for how the next generation of cultural destinations gets built.

Read Sarah's insights here: https://imagination.com/latest/the-best-cultural-destinations-arent-just-visited-theyre-lived-in/

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