05/06/2026
Is friction-maxxing the answer to an increasingly automated world?
Chief Strategy Officer, Tom Gray unpacks why a growing number of consumers are actively seeking out friction - and what that means for brands in the FMCG space.
The opportunity isn't to make things easier; it's to help people find meaning in the moments that matter. From the IKEA Effect to the Guinness two-part pour, the brands building lasting salience aren't removing effort. They're designing for it.
Read more on friction-maxxing here: https://imagination.com/latest/why-friction-maxxing-is-becoming-a-selling-point-for-brands/