20/10/2026
So it’s not all roses running a garage or any business for that matter.
Ours generally is customers have an issue
and want their cars repaired and back out on the road as soon as possible which is generally the norm.
A customer approached us with an mg needing a new engine, we sourced a used unit from a large car recycling company, spent all the time removing the old unit swopping over all the ancillaries etc and got the engine in, filled with all new filters and fluids to later find out the engine was no good and had big issues.
We contacted the company we bought the item from and they asked us to remove it and they would collect and refund our money. A month later we have no refund and it’s all now going through PayPal to sort the claim process, yes you guessed it they want proof of collection which we can’t supply as the company delivered the engine originally and also collected it, Many messages to and from regards the issue but now no replies.
We as a company couldn’t see the customer with no vehicle so at a cost to ourselves we purchased another unit and all new filters and fluids and the car is back with the owner. We are now literally £000s out of pocket.
I don’t understand how some businesses do this, so not only have we fixed the vehicle twice but also at this point paid for it.
Little vent first thing in the morning before we all start it over again. Work hey. 😢
